Patient Access Representative

7 days ago

Clarkston, MI, United States McLaren USA Full time
Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities:

  1. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
  2. Greet customers promptly with a warm and friendly reception.
  3. Collects, documents, scans all required demographic and financial information.
  4. Direct patients to appropriate setting, explaining, and apologizing for any delays.
  5. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
  6. Estimates and collects copays, deductibles, and other patient financial obligations
  7. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.

    Applies recurring visit processing according to protocol.
  8. May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.).
  9. Performs duties otherwise assigned by Management.


Qualifications:

Required:

  • High school diploma or equivalent required
  • 1-year experience in a customer service role or health care industry.
Preferred:
  • Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
  • Medical terminology preferred
Knowledge, Skills, and Abilities:

• Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.

• Provides service excellence standards:

o Responds promptly, professionally and courteously to all customers' needs.

o Cooperates and communicates effectively with all McLaren Health Care team members.

o Contributes to continuous quality improvement efforts.

o Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.

• Ensures customer interactions are done in a professional and courteous manner.
  • Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
  • Works independently in a self-directed, non-confrontational, collaborative manner.
  • Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
  • Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects.
  • Translates Mission and Vision into daily interactions with internal and external customers. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
  • Displays high ethical standards.

  • Patient Access Representative

    2 weeks ago

    Clarkston, MI, United States McLaren Health Care Full time

    Position Summary : Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to...

  • Patient Access Representative

    2 weeks ago

    Clarkston, MI, United States McLaren Health Care Full time

    Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities : Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to...

  • Patient Access Representative

    3 days ago

    Clarkston, MI, United States McLaren Health Care Full time

    Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities : Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to...

  • Physical Therapist Assistant

    2 weeks ago

    Clarkston, MI, United States Select Medical Full time

    Physical Therapist Assistant - Outpatient PRN Location: 7180 Highland Rd, Waterford, MI 48327 (Must be able to travel anywhere in the Detroit area) Schedule: PRN, weekdays (Mon-Fri) Compensation: $25 - $28 /hour We are seeking a PRN Physical Therapist Assistant to join our outpatient orthopedic team. This role is perfect for a licensed PTA with outpatient...

  • Physical Therapist

    1 day ago

    Clarkston, MI, United States ATI Physical Therapy Full time

    Overview Are you a Physical Therapist looking to thrive in a supportive, balanced environment? Join ATI, a leader in Outpatient Physical Therapy, where you'll be part of a team redefining musculoskeletal (MSK) care. With a mission to deliver exceptional patient outcomes and empower clinicians to succeed, we provide the resources and opportunities to help you...

  • Obstetrics & Gynecology Physician

    2 weeks ago

    Clarkston, MI, United States Corewell Health Full time

    Excellent opportunity! This active hospital employed OB/Gyn practice, seeks a BE/BC physician to add to their Southeast Michigan based practice location; the practice has a longstanding history of excellence in the community. Y ou will be an employed physician, with knowledgeable practice management professionals assisting in day-to-day operations and take...

  • Obstetrics & Gynecology Physician

    2 weeks ago

    Clarkston, MI, United States Corewell Health Full time

    Excellent opportunity! This active hospital employed OB/Gyn practice, seeks a BE/BC physician to add to their Southeast Michigan based practice location; the practice has a longstanding history of excellence in the community. Y ou will be an employed physician, with knowledgeable practice management professionals assisting in day-to-day operations and take...

  • Obstetrics & Gynecology Physician

    7 days ago

    Clarkston, MI, United States Corewell Health Full time

    Excellent opportunity! This active hospital employed OB/Gyn practice, seeks a BE/BC physician to add to their Southeast Michigan based practice location; the practice has a longstanding history of excellence in the community. Y ou will be an employed physician, with knowledgeable practice management professionals assisting in day-to-day operations and take...

  • Behavioral Tech

    7 days ago

    Clarkston, MI, United States Ivy Rehab Full time

    State of Location: Michigan Position Summary: As a Behavior Technician within our Applied Behavioral Analysis program (ABA), you will assist with documentation, billing, treatments, and interventions under the direction of a licensed Board-Certified Behavior Analyst (BCBA). Support clinicians and help children and their families learn new skills and...

  • Behavioral Tech

    5 days ago

    Clarkston, MI, United States Ivy Rehab Full time

    State of Location: Michigan Position Summary: As a Behavior Technician within our Applied Behavioral Analysis program (ABA), you will assist with documentation, billing, treatments, and interventions under the direction of a licensed Board-Certified Behavior Analyst (BCBA). Support clinicians and help children and their families learn new skills and...