Service Desk Technician IntermediateLevel

1 week ago

Hyattsville, MD, United States Link Solutions Full time

Job Description

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD.

  • Must be a US Citizen
  • Must have an active DoD Top Secret Clearance.
  • Non-remote (relocation incentive available)

The Service Desk Technician (Intermediate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

  • Provide Tier I and Tier II technical support for hardware and software.
  • Recommend system modifications to enhance the usability of Information Systems and network resources.
  • Route and escalate requests to Tier III and other teams for quick customer issue resolution.
  • Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications:
Qualifications

  • Must be a US Citizen.
  • Must have an active DoD Top Secret Clearance.
  • Five (5+) years of relevant experience working in an IT or Service Desk environment.
  • IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
  • Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.

Preferred:

  • BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
  • Proficiency with Microsoft Office products.
  • Experience creating and modifying documentation for technical processes and procedures.
  • Experience working in a Department of Defense (DoD) environment.
  • A problem solver and troubleshooter who thrives in resolving complex problems.
  • Strong self-starter requiring minimal supervision.
  • Excellent communication skills (written and oral) and interpersonal skills.
  • Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Salary Range: $41,000 - $69,000

Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Compensation:
$41,000-$41,000 per year

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