Front Desk Agent

6 days ago

Anchorage, AK, United States Crestview Management, LLC Full time

We are seeking a friendly, detail-oriented Front Desk Agent to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Guest Services & Check-In/Check-Out: Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.
  • Renovation Awareness & Communication: Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines.
  • Problem Resolution: Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction.
  • Financial Transactions: Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies.
  • Safety & Security: Maintain guest privacy, follow hotel security protocols, and monitor lobby activity.
  • Administrative Tasks: Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area.
  • Collaboration: Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase.
Qualifications & Skills:
  • Previous hotel front desk or customer service experience preferred.
  • Ability to work in a fast-paced environment and handle unexpected challenges with professionalism.
  • Strong communication and problem-solving skills.
  • Familiarity with hotel property management systems (PMS) is a plus.
  • Flexible schedule, including weekends and holidays.
  • Ability to stand for extended periods and multitask efficiently.
Job Type: Full-time

Benefits:
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance
Schedule:
  • 4 hour shift
  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Overnight shift
  • Rotating weekends
  • Weekends as needed
Experience:
  • Hotel experience: 1 year (Preferred)
Work Location: In person

Job Types: Full-time, Part-time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Schedule:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift


Work Location: In person

  • Front Desk Agent

    4 days ago

    Anchorage, AK, United States Voyager Inn Full time

    Front Desk Agent Voyager Inn | Anchorage, Alaska The Voyager Inn is looking for Front Desk Agents to join our team! If you enjoy meeting people from all over, creating memorable first impressions, and working in a fast-paced but friendly environment, we’d love to meet you. Position Purpose: As a Front Desk Agent, you’ll play a key role in delivering...

  • Front Desk Agent

    4 days ago

    Anchorage, AK, United States Voyager Inn Full time

    Front Desk Agent Voyager Inn | Anchorage, Alaska The Voyager Inn is looking for Front Desk Agents to join our team! If you enjoy meeting people from all over, creating memorable first impressions, and working in a fast-paced but friendly environment, we’d love to meet you. Position Purpose: As a Front Desk Agent, you’ll play a key role in delivering...

  • Front Desk Agent

    21 hours ago

    Anchorage, AK, United States Voyager Inn Full time

    Front Desk Agent Voyager Inn | Anchorage, Alaska The Voyager Inn is looking for Front Desk Agents to join our team! If you enjoy meeting people from all over, creating memorable first impressions, and working in a fast-paced but friendly environment, we’d love to meet you. Position Purpose: As a Front Desk Agent, you’ll play a key role in delivering...

  • Front Desk Agent Voyager Inn

    20 hours ago

    Anchorage, AK, United States Voyager Inn Full time

    Front Desk Agent Voyager Inn | Anchorage, Alaska The Voyager Inn is looking for Front Desk Agents to join our team! If you enjoy meeting people from all over, creating memorable first impressions, and working in a fast-paced but friendly environment, we’d love to meet you. Position Purpose: As a Front Desk Agent, you’ll play a key role in delivering...

  • Hotel Front Desk

    21 hours ago

    Anchorage, AK, United States Staybridge Suites Full time

    We are seeking a friendly, detail-oriented, and customer-focused Front Desk Agent to join our hospitality team. As the first point of contact for guests, you will play a key role in creating a welcoming and seamless experience from check-in to check-out. Responsibilities: The primary responsibilities will include managing reservations, handling guest...

  • Hotel Front Desk

    1 week ago

    Anchorage, AK, United States Staybridge Suites Full time

    We are seeking a friendly, detail-oriented, and customer-focused Front Desk Agent to join our hospitality team. As the first point of contact for guests, you will play a key role in creating a welcoming and seamless experience from check-in to check-out. Responsibilities: The primary responsibilities will include managing reservations, handling guest...

  • InnVentures Front Desk Agent

    4 days ago

    Anchorage, AK, United States Home2 Suites Anchorage Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • InnVentures Front Desk Agent

    2 weeks ago

    Anchorage, AK, United States Home2 Suites Anchorage Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • InnVentures Front Desk Agent

    2 weeks ago

    Anchorage, AK, United States Home2 Suites Anchorage Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • InnVentures Front Desk Agent

    1 week ago

    Anchorage, AK, United States Home2 Suites Anchorage Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...