The Wildbirch Hotel

6 days ago

Anchorage, AK, United States The Aviator Hotel Anchorage Full time
Job Summary

Serve guests, bread, water and butter upon their arrival, and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave.

Primary
  • Promote, work, and act in a manner consistent with the mission of The Wildbirch hotel.
Our Mission: To celebrate the joy of life and offer authentic hospitality by making each stay truly memorable for guests, while showcasing our Alaskan inspired experience.
  • Set tables with clean linens, condiments, or other supplies.
  • Clear tables after guests, wipe tables or seats with dampened cloths or replace dirty tablecloths.
  • Promptly clean tabletops, chairs, booths, and the floor under and around tables between guests.
  • Remove used tableware between courses and provide tableware for next course.
  • Respond appropriately to guest requests and communicate guest requests to server as needed.
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
  • Take soiled tableware to the designated area, and unload, sort and stack silverware, dishes, and glassware for cleaning.
  • Perform serving, cleaning, or stocking duties to facilitate customer service.
  • Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters.
  • Clean up spilled food or drink or broken dishes and remove trash.
  • Serve food to guests when servers need assistance.
  • Promptly greet guests as they are seated and serve ice water, coffee, rolls, or butter to guests.
  • Thank guests as they leave.
  • Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
  • Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors.
  • Fill beverage or ice dispensers.
  • Stock cabinets or serving areas with condiments and refill condiment containers.
  • Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service.
  • Inspect assigned restroom every 30 minutes, and clean as needed.
  • Attend all scheduled employee meetings and offers suggestions for improvement.
  • Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
  • Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
  • Run cash registers.
  • Slice and pit fruit used to garnish drinks.
  • Wash glasses or other serving equipment at bars.
  • Stock refrigerating units with wines or bottled beer or replace empty beer kegs.
  • Carry linens to or from laundry areas.
Tools & Technology
  • Cash registers, Point-of-sale terminals, POS software, and workstations
  • Credit card processing machines
  • Personal computers, tablets, smart phones and/or handheld devices
  • Software - web-based applications, etc.
  • Carbonated and non-carbonated beverage dispenser
  • Commercial use blenders, coffee or iced tea makers, cutlery, dishwashers, food processors, food warmers, microwave ovens, garbage disposals
  • Ice dispensers
  • Soft serve machines

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