Credentialing Support Specialist

Benefits:

Short and Long-term Disability

Voluntary Life Insurance

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

About the position:

LIVE is seeking a Credentialing Support Specialist position to join our Team at the CDC (Center for Disease Control and Prevention) in Morgantown, WV

The Credentialing Specialist will provide PIV Credential HSPD-12 Enrollment and Issuance Registration services. This position requires the employee in office for 5 days a week.

Duties and Responsibilities:

The tasks fall in three functional areas: Enrollment, Issuance, and Card Maintenance.

Enrollment:

· Review card credential request forms.

· Enter card credential request forms information into Smartcard Management System.

· Capture Photo of each applicant.

· Perform fingerprinting processing for each applicant, if necessary.

· Capture biometrics (fingerprints) for each applicant.

· Review Identity Proofing documents.

· Complete verification for non-US Citizens.

· Validate CDC’s Information Technology Services Office Certificate Update Information.

Issuance:

· Issue Credential PIV.

· Verify biometrics.

· Verify Active Account in People Processing requirements.

· Verify in People Processing background investigation and fingerprints are cleared.

· Validate Safety and Security Awareness Training (SAT) Verification.

Card Maintenance:

· Complete PIV pin resets.

· Troubleshoot PIV card issues.

· Replace damaged cards.

· Assess physical access capability on PIV.

· Process PIV requests received through the Cardkey office mailbox.

· Update PIV Public Key Infrastructure (PKI) certificates.

· Print PIV cards.

Reports: The vendor shall create the following reports:

· Monthly report of activities completed by each registrar to include enrollments, issuance, maintenance, and cards returned to CDC. This content should be part of MSR 4.1.3.

· Weekly report that describes troubleshooting activities to include issues encountered by each registrar and status of resolution for enrollments, issuance, maintenance, and cards returned to CDC PIV card issues.

· Successfully integrate and coordinate all activity needed to execute the requirements.

· Manage the timeliness, completeness, and quality of problem identification.

· Provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors.

· Seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

· Provide a high level of customer service to customers, always demonstrating courtesy and efficiency.

Requirements:

· U.S. citizen

· Meet minimum FIPS 201 requirements to receive an HSPD-12 PIV credential

· Have a completed Tier 2 background investigation on file with a favorable suitability determination

· A minimum of a High School Diploma

· One (1) to three (3) years of experience in administrative, general office, or personnel suitability/security or a comparable discipline

· A working knowledge of personnel suitability/security theories, techniques, and practices

· Knowledge of applicable Executive Orders (E.O.s), Code of Federal Regulations (CFRs), Security Policy Board regulations, and other regulations relating to the Personnel Suitability/Security Program

· Excellent skills in writing, customer service, time management, and communication skills

· Follow privacy and protection issues related to Personally Identifiable Information

· Be familiar with quality requirements of fingerprinting and be able to operate electronic fingerprint systems (CDC will provide on the job training of specific systems)

· Working knowledge of Microsoft Office applications, including PowerPoint, Excel, and Word.

Within three days of reporting for work on this contract, support personnel should:

· Successfully complete CDC's Security Awareness Training

· Read the HSPD-12 and Personnel Security Functional Office Policies

· Successfully complete CDC's Safety Survival Skills Level I Training

· Be issued an HHS Smartcard PIV Credential by the CDC

· Read and become sufficiently knowledgeable of the CDC's In/Out processing Policy, Memorandum dated November 2011: Pre-employment Suitability Procedures and CDC for Personnel Security and Suitability Policy, and the HSPD-12 Credentialing Policy.

LIVE is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.