Technology Service Analyst
2 days ago
Empower Our Team. Deliver Exceptional Support.
Perkins Coie, recognized as one of Fortune's "100 Best Companies to Work For" for over 20 consecutive years, is seeking a skilled Technology Service Analyst to join our Service Desk team. In this role, you'll be the friendly face of IT, providing top-notch support to our users while ensuring our technology infrastructure runs smoothly. You will process and resolve incoming user support issues, perform system maintenance, and manage hardware and software in our local offices.
This is a hybrid role. To support your onboarding and training, you will be in the downtown Seattle office every day for your first 90 days. After that, you will transition to a hybrid schedule of 2-3 days in the office, with flexibility for remote work depending on business needs.
What You'll Do
- End-User Support Champion: Be the go-to person for resolving user issues over the phone, through email, or face-to-face. You'll quickly diagnose and fix problems, provide clear status updates on incident resolutions, and escalate complex issues as needed. You will also track all issues and troubleshooting efforts in our ticketing system and draft Knowledge Base articles to help our teams.
- Asset Management Guru: Take charge of our IT assets, from deployment to end-of-life management. You'll perform imaging and set up software and hardware for new hires, manage equipment disposal, and install, move, or change hardware to keep everything organized.
- AV Support Assistant: While our Seattle office has a dedicated AV team, you will occasionally be asked to assist with setting up and troubleshooting AV equipment for meetings using tools like Microsoft Teams and Webex.
- Tech Trainer: Onboard new attorneys and business professionals and conduct IT training to empower all users. You'll help identify training opportunities to help everyone work smarter, not harder.
- Communication Liaison: Keep everyone in the loop. You'll provide regular status updates, coordinate with Tier 3 IT teams, and ensure office leadership is informed about trending issues. You will also monitor basic system functions to verify the health of our technology.
- Occasional Travel: Embrace the opportunity to travel to other offices to provide onsite support and collaborate on exciting projects.
- Tech Savvy: Solid knowledge of Microsoft Windows 10/11 and Microsoft Office 365 within a professional services organization. You also bring knowledge and support experience for Apple MacBooks and macOS, as well as mobile devices (iOS and Android). Experience with hardware deployment using tools like SCCM or Intune is required.
- Problem Solver: An ability to quickly diagnose, organize, and prioritize competing deadlines and resolve issues, even under pressure. You are self-motivated and can execute tasks and make decisions in a high-pressure environment.
- People Person: Exceptional communication and customer service skills, with the ability to effectively communicate with all levels of personnel and handle tricky situations with grace.
- Adaptable and Proactive: You are eager to learn, adapt to changing technology, and stay ahead of the curve. You take initiative and thrive in a fast-paced environment.
- Experience: Requires 3+ years of experience in a technical support role or equivalent knowledge of standard PC hardware and software.
- Experience with ServiceNow.
- Certifications such as CompTIA A+, Network+, Security+, Microsoft Endpoint Administrator Associate, or ITIL are a plus.
At Perkins Coie, we look for self-motivated individuals dedicated to providing value and superior service and who have a high degree of integrity and enthusiasm for their work. We have created a company culture based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing diversity and inclusion both within the firm and throughout our collective communities. Work with one of the 100 Best Companies to Work For and receive great health insurance, tuition reimbursement, and paid sabbaticals.
Work with one of the best companies and receive great benefits, including:
- An annual discretionary bonus
- 401(k) plan
- Medical, dental, and vision insurance
- Accrued paid time off starting at 20 days annually
- Personal medical and parental leave
- Up to ten paid holidays
- Tuition reimbursement and paid sabbaticals
- Family care benefits
This position may be filled in the following location(s). The listed compensation range reflects the typical pay for this role, though it is rare for new hires to receive an offer at the top of the range. Actual compensation may vary depending on experience, skills, market conditions, and internal equity.
Washington state compensation range: $72,490.00 to $112,860.00 annually.
Join our team and help us deliver exceptional IT support
#TechDept
#LI-Hybrid
-
Sr. Sourcing Analyst
2 weeks ago
Seattle, WA, United States Tailored Management Full timeJob Title: Sr. Sourcing Analyst - Technology Renewal Desk Location: Seattle, Washington 98101 (Hybrid) Duration: 05-month contract (with possible extension) Start Date: Targeting Dec 2025 Pay Rate: $45.77/hr. on W2 Benefits: Medical, Dental, Vision. Job Description: As the Sr. Sourcing Analyst supporting the Strategic Sourcing Technology team's Renewal Desk,...
-
Information Technology
2 weeks ago
Seattle, WA, United States Aritzia Full timeTHE TEAM The mission of the Supply Chain Solution Delivery Department is to design, build, deliver, and operate robust, efficient, and scalable Supply Chain technology solutions that align with our strategic business and technology goals. THE OPPORTUNITY Aritzia is growing, and our Supply Chain Solution Delivery team is growing with it. This is a unique...
-
Business Analyst, Global OnPrem Services
6 days ago
Seattle, WA, United States Washington Staffing Full timeBusiness Analyst Opportunity We're seeking an experienced Business Analyst to drive process improvement and data analytics initiatives across our global Desk Tech operations. This role will be crucial in identifying efficiency opportunities, optimizing business processes, and providing data-driven insights to support decision-making across all regions. Key...
-
Principal IS Applications Analyst *Hybrid*
9 hours ago
Seattle, WA, United States Providence Health & Service Full timeDescription Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Shape...
-
Systems Analyst
6 days ago
Seattle, WA, United States Kaav Inc. Full timeOutline of the Role: The successful candidate will, with minimal direction manage requirements and processes on complex, cross-functional initiatives through the full project life cycle from planning through development, testing, and deployment. Is Instrumental in capturing high-level functional requirements and translation into detailed requirements and...
-
Systems Analyst
1 week ago
Seattle, WA, United States Kaav Inc. Full timeOutline of the Role: The successful candidate will, with minimal direction manage requirements and processes on complex, cross-functional initiatives through the full project life cycle from planning through development, testing, and deployment. Is Instrumental in capturing high-level functional requirements and translation into detailed requirements and...
-
Systems Analyst
6 days ago
Seattle, WA, United States Kaav Inc. Full timeOutline of the Role: The successful candidate will, with minimal direction manage requirements and processes on complex, cross-functional initiatives through the full project life cycle from planning through development, testing, and deployment. Is Instrumental in capturing high-level functional requirements and translation into detailed requirements and...
-
Systems Analyst
2 weeks ago
Seattle, WA, United States Kaav Inc. Full timeOutline of the Role: The successful candidate will, with minimal direction manage requirements and processes on complex, cross-functional initiatives through the full project life cycle from planning through development, testing, and deployment. Is Instrumental in capturing high-level functional requirements and translation into detailed requirements and...
-
Systems Analyst
2 days ago
Seattle, WA, United States Kaav Inc. Full timeOutline of the Role: The successful candidate will, with minimal direction manage requirements and processes on complex, cross-functional initiatives through the full project life cycle from planning through development, testing, and deployment. Is Instrumental in capturing high-level functional requirements and translation into detailed requirements and...
-
Customer Service Representative
6 days ago
Seattle, WA, United States Accretive Technology Full timeAccretive Technology Group | Customer Service Representative This role is fully onsite in Seattle, WA (downtown) We are currently hiring for swing and overnight shifts About Us: Accretive Technology Group is a forward-thinking company dedicated to delivering innovative technology solutions. We foster a dynamic and collaborative work environment where...
