Office Manager
7 days ago
The Office Manager plays a key role in supporting the daily operations of both the office staff as well as the sales and management teams. This role works closely with the Director of Customer Service & Office Administration to manage customer service requests, sales reporting and performing a wide variety of administrative tasks.
Essential Duties and Responsibilities
- Provide administrative support to office management
- Answer phones and directs customer queries to the appropriate department/person
- File paperwork from orders and payments
- Process customer returns
- Update SAP when needed
- Provide support to Accounts Receivables Manager when needed
- Provide support to sales team
- Put together monthly sales reports for sales representatives
- Upload order data to EMNIS database
- Work with SVP of Sales on territory realignments and updating of sales goals
- Update monthly sales dashboards and monitor commission bumps
- Provide customer support
- Answer customer email and phone inquiries
- Handle customer pricing contracts and agreements
- Handle value analysis product submissions and questionnaires
- Exhibit polite and professional communication via phone, e-mail and mail
- Display professional appearance and behavior
- Proficiency in Microsoft Office required
- Has an expert-level understanding of Excel
- Willing to occasionally lift and/or move up to 35 pounds
- 2-3 years experience working in an office setting required
- 1-2 years experience working in customer service required
- Experience with SAP helpful but not required
- Must have reliable transportation and be able to be at work reliably and consistently
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