Case Manager and Coordinator of Student Support Resources

Case Manager and Coordinator of Student Support Resources

Category: Staff Subscribe: New Job Alerts
RSS Job Feed Department: Dean of Students Locations: Framingham, MA Posted: Oct 23, 2025 Closes: Open Until Filled Type: Full-time Position ID: 194154
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About Framingham State University:

Framingham State University was founded in 1839 for a singular purpose - to meet a public need and promote the public good. At our founding as the nation's first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry. FSU continues to offer exceptional teacher education programs, and while we are proud of our roots as a teachers' college, we have grown far beyond them. Public need continues to evolve, and FSU right along with it. Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, working for Fortune 500 companies right here in Framingham, and so much more. FSU is a proudly public and truly transformative institution offering accessible, affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs in a highly personalized teaching environment. Our programs have expanded, but our purpose and commitment to public education for the public good remain steadfast.

FSU currently enrolls about 3,000 undergraduate and 1,200 graduate and professional students, offers 60 undergraduate and graduate programs in the arts and humanities, behavioral and social sciences, and professional fields, and enrolls 48% BIPOC students and 54% first-generation college students in our undergraduate programs. We are deeply committed to inclusive excellence and strive to promote a culture of equity and antiracism. This commitment has earned FSU eight Insight Into Academia Higher Education Excellence and Distinction (HEED) Awards and led to our recognition in the Great Colleges to Work For program. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

FSU is ideally situated between Boston and Worcester on land originally stewarded by the Nipmuc people for thousands of years. FSU and the surrounding area are steeped in history, achievement, and innovation, and provide access to urban hotspots, verdant landscapes, natural and cultural amenities, and diverse communities.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Early leaders found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at www.framingham.edu/careers .


Job Description:

GENERAL STATEMENT OF DUTIES:

The Dean of Students Office Case Manager and Coordinator of Student Support Resources is a member of the Dean of Students Office central staff to manage tasks related to the operations and services of the Office. This position coordinates programs directly related to food and housing insecurities through collaboration with campus and community partners.

SUPERVISION RECEIVED:

Reports to the Assistant Dean of Students

SUPERVISION EXERCISED:

Rams Resource Center Pantry Manager (18 hr/wk Contractor)

EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:

• Meets with students who present to the Dean's office with problems or concerns of varying degrees of seriousness and provides triage with regard to these concerns, as needed.
  • Supports a diverse group of students, including students who are facing a situation that is impacting their ability to be successful at FSU, by connecting students with campus and community resources, providing follow-up and case management that promotes self-advocacy.
  • Maintains documentation of student contacts and disposition.
• Coordinates efforts focused on assisting students with housing and food insecurities.
  • Serves as the University's single point of contact for students with housing and food insecurity.
  • Oversees the Rams Resource Center (RRC)- Food and Amenity Pantry, in collaboration with the RRC Advisory Board.
    • Coordinates the RRC Advisory Board activities
    • Manages the RRC Budget
    • Assures the pantry is staffed with volunteers or student workers when open
    • Markets the availability of the resource
    • Assures the inventory is monitored and stocked
  • Serves on the Financial Crisis Response Team as the student point of contact.
  • University representative for the Massachusetts Moving to College Program and Massachusetts Student Housing Security Pilot Program.
  • Maintains an updated directory of community resources available to students.
  • Develops collaborative relationships with resource providers in the MetroWest area for effective referral
  • Applies for and manages grants related to basic need supports.
  • Collaborates with the Associate Dean of Students in coordinating the University's efforts related to DHE homeless student housing initiatives, including the preparation of state and MetroWest team reports.
• Serves as the Student Affairs Liaison to Financial Aid.
  • Collaborates with student accounts and financial aid staff in developing and implementing financial literacy programs for students and families.
• Serves on the Dean's Council and University Student Assistance Team.
• Collaborates with staff in the Dean's office on responsibilities associated with special community events and large-scale events, including but not limited to Accepted Student Receptions, Orientation, Black and Gold Beginnings, Homecoming, and Commencement.
• Participates in general student outreach and support, working closely with Admissions, the Advising Center, and new student transition programs.
• Accountable for ensuring that equal opportunity, equity, and inclusion are integrally tied to all actions and decisions in areas of responsibility.
• Other duties, as assigned.

WORKING CONDITIONS:

Indoors, office suite


Requirements:

MINIMUM QUALIFICATIONS:

• Bachelor's degree in related field
• 3 years of relevant work experience in higher education or at a social service agency serving young adults
• Demonstrated track record of providing support to a diverse group of students/clients
• Excellent judgment and ability to handle confidential/sensitive information with discretion
• Excellent interpersonal, oral, and written communication skills. Ability to establish and foster relationships with campus partners within Student Development and across the University community
• Ability to think critically and solve problems, effectively prioritize tasks, and manage multiple competing priorities.
• Proven excellence in time management and ability to multitask.

PREFERRED QUALIFICATIONS:

• Master's degree in social work, counseling, higher education or related field
• Experience collaborating with and building partnerships with outside agencies, to establish ongoing coordinated resources that support students.
• Experience with a food pantry or similar services
• Experience counseling/coordinating services for students/clients in distress.
• Demonstrated cultural competence and inclusiveness in working with populations of diverse cultures
• Candidates who are bilingual in English and Spanish or English and Portuguese are strongly encouraged to apply.

Additional Information:

This is a full-time, exempt, benefits-eligible position in the Association of Professional Administrators (APA) bargaining unit with a union title of Staff Assistant. The anticipated starting salary is $60,000-62,000.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law.

Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.


Application Instructions:

Candidates must apply online by submitting:

• Cover Letter,
• Resume/CV,
• Equity and Inclusion Statement*
• Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application).

*Regardless of personal demographic characteristics, FSU has a commitment to hiring candidates who share our commitment to equity and inclusion. The equity and inclusion statement is an opportunity for candidates to discuss past efforts, future plans, research, scholarship, professional skills, experience, and/or willingness to engage in activities that would enhance the University's efforts to promote an equitable and inclusive learning and working community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidates' application materials.

For best consideration, please submit application materials by 11/09/2025. The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or humanresources@framingham.edu .

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