Front Desk Supervisor
2 weeks ago
As a Front Desk Supervisor, you will oversee front desk staff to insure a smooth and efficient operation. You are a customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. The Front Desk Supervisor strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping, telephone operations, guest interactions, and other related tasks.
Responsibilities of the Ideal Candidate:
- Work with Front Desk Manager to train and monitor front office staff.
- Has full understanding of software system and assists with reservations and checking guests in and out of the hotel.
- Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
- Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
- Preserve the security and privacy of guest rooms and administrative keys.
- Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
- Assists the Front Desk Manager by handling special requests, group blocking and unusual circumstances.
- Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
- Maximize revenues through sales strategy and outstanding customer service.
- Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
- Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.
- Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
- Following safety procedures as your role is defined.
Experience and Education:
- At least 2 years of hotel industry experience
- Excellent people skills to supervise staff
The minimum physical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up to 40 pounds frequently to assist guests
- Ability to stand for extended periods of time
- Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
- Ability to bend and twist, push and pull, stoop, and kneel
- Ascend and descend a ladder
- Will be required to work flexible scheduled shifts based on business needs.
- Scheduling includes holidays, nights, and weekends depending on hotel events and functions.
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all of the functions that an associate in the position may be asked to perform from time to time. This document does not create an employee contract, express, implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify, and/or alter any of the duties listed to meet business needs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact humanresources@martinresorts.com.
Martin Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug-Free
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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