Front Desk Clerk

1 week ago

St Louis, MO, United States Le Méridien St Louis Clayton Full time
POSITION SUMMARY:

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:
  • Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
  • Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
  • Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Accommodate room changes expediently.
  • Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance.
  • Acquaint guests with city attractions, community events and nearby areas of interest.
  • Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
  • Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
  • Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
  • Responsible for proper key control and other security measures.
  • Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
  • Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Properly handle lost and found items.
  • Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
  • Report all maintenance issues for guest satisfaction.
  • Report to work wearing the required uniform and meeting professional grooming standards.
  • Maintain confidentiality of all guests and hotel information
  • Perform other duties as assigned.
  • Actively participate in ongoing training.


Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.

Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.

Ability to deal with guests when they are angry or upset.

Professional appearance and demeanor.

Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.

Previous cashier experience/ Basic accounting skills.

Ability to work quickly and thoroughly when under pressure.

Knowledge of hotel facilities and features.

Ability to attend to more than one task at a time.

Ability to maintain excellent attendance and punctuality.

Knowledge of area and surrounding communities.

EXPERIENCE:

Customer Service experience preferred.

PHYSICAL DEMANDS:

Must be able to stand for long periods of time.

May include crowded office setting or "close quarters".

General office environment with limited physical activity.

  • Front Desk Supervisor

    9 hours ago

    St Louis, MO, United States The Westin St. Louis Full time

    Property Description Join the dynamic team at The Westin St. Louis, located in the heart of downtown, where luxury meets unbeatable convenience! We are looking for passionate, high-energy individuals to help us deliver exceptional service at our upscale property. With spacious, modern accommodations, a state-of-the-art fitness center, and prime access to St....

  • Front Desk Supervisor

    5 hours ago

    St Louis, MO, United States The Westin St. Louis Full time

    Property Description Join the dynamic team at The Westin St. Louis, located in the heart of downtown, where luxury meets unbeatable convenience! We are looking for passionate, high-energy individuals to help us deliver exceptional service at our upscale property. With spacious, modern accommodations, a state-of-the-art fitness center, and prime access to St....

  • Front Desk Attendant

    1 week ago

    St Louis, MO, United States The Field House Museum Full time

    Front Desk Attendant The Field House Museum is looking for outgoing and friendly front desk attendants at the Museum. Front desk attendants are the face of the Museum and should make guests feel welcome as they come in. This position is also in charge of accepting admissions, explaining current exhibits, and running the gift shop. Most volunteers choose to...

  • Front Desk Agent

    6 days ago

    St Louis, MO, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 21739 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent

    1 week ago

    St Louis, MO, United States Ennismore LLC Full time

    Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our...

  • Front Desk Agent

    2 days ago

    St Louis, MO, United States Ennismore LLC Full time

    Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our...

  • Front Desk Agent

    9 hours ago

    St Louis, MO, United States Ennismore LLC Full time

    Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our...

  • Front Desk Coordinator

    4 days ago

    St Louis, MO, United States Mac Properties Full time

    Description Position at Mac Properties Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, and Kansas City. Ready for a new adventure? We are hiring a FULL-TIME Front Desk Coordinator position in St. Louis! The pay rate for this role is $17/hour. JOB OVERVIEW: A...

  • Front Desk Coordinator

    4 days ago

    St Louis, MO, United States Mac Properties Full time

    Description Position at Mac Properties Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, and Kansas City. Ready for a new adventure? We are hiring a FULL-TIME Front Desk Coordinator position in St. Louis! The pay rate for this role is $17/hour. JOB OVERVIEW: A...

  • Front Desk Coordinator

    14 hours ago

    St Louis, MO, United States Mac Properties Full time

    Description Position at Mac Properties Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, and Kansas City. Ready for a new adventure? We are hiring a FULL-TIME Front Desk Coordinator position in St. Louis! The pay rate for this role is $17/hour. JOB OVERVIEW: A...