Front Desk Attendant

Salary: $16.18 - $18.61 Hourly
Location : Winston-Salem, NC
Job Type: Full Time
Job Number: 08616
Department: Animal Services
Opening Date: 12/08/2025
Closing Date: 12/21/2025 11:59 PM Eastern

General Statement of Duties

This Front Desk Attendant provides daily office support to the Animal Services Department and is located at the Forsyth County Animal Shelter.

Performs a variety of office tasks as a generalist in support of administrative, program, or technical operations. Functions include answering telephones, providing general information, and routing calls and messages; maintaining records, reports, and filing; direct and indirect public contact. This position screens and directs clients and visitors; explains a wide variety of readily available information. Assembles and summarizes specific information from files or other resources for the preparation of reports. Utilizes various types of software and databases to process invoices, payments, orders, and reservations. Establishes and maintains files, records, and contracts. Maintains office calendars and performs data entry. Responds to requests for information, and performs related work as required. High level of customer service and organizational skills are essential.

This position will process animal intake paperwork for the Animal Shelter and will interact with animals of various types, and will transfer animals to kennels when necessary. As a part of the overall goal of Animal Services, this position will also assist with shelter tasks such as cleaning and showing animals to possible adopters.
Distinguishing Features

Qualified candidates must have general knowledge of office procedures and proper record keeping, and be proficient with computers. Must have the ability to communicate effectively, use a variety of office equipment, provide excellent customer service to our public, and maintain effective working relationships with other employees. The ideal candidate will be comfortable around various types of animals and have a general knowledge of the proper care and treatment of animals, including safe handling procedures. Requires lifting up tp 10 lbs. occasionally or sitting most of the time.
Minimum Education and Experience

• Graduation from high school or GED.
• At least one year of office/clerical experience required.
• Experience with Microsoft Office and database systems .
• An equivalent combination of education and experience may be considered for minimum qualification requirements.
• Bilingual in Spanish is a plus.

Essential Duties and Responsibilities

• Creates, updates, and maintains records, both physical and electronic. Scans and e-files daily paperwork.
• Ensures all kennel cards are up to date and color coded with volunteer labels.
• Maintains and stocks all forms and front office supplies.
• Manages cash drawer and makes bank deposits when necessary.
• Assist with the training of and oversees the duties of front office volunteers as needed.
• Cleans and sanitizes front office area following animal shelter protocols.
• Ability to work irregular or extended hours, weekends, and holidays when necessary.
• Assist with or handles animals as necessary.
• Performs other tasks or duties as assigned to ensure the successful operation of the shelter.

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01

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02

Do you have a high school diploma or GED and one year of office/clerical experience?

• Yes
• No

03

Which best describes your highest level of completed education?

• Did not finish High School
• High School Diploma or GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's or other Advanced Degree

04

Which best describes your experience performing office/clerical duties?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• More than 5 years

05

What best describes your experience providing telephone and/or in-person customer service in a fast paced environment?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years or more

06

Which best describes your previous financial processing (accounts payables/receivables and reporting) experience?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• More than 5 years

07

Which best describes your previous experience working with the public?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• More than 5 years

08

What best describes your level of computer skills?

• Beginner
• Intermediate
• Advanced

09

Please list what type of software or computer programs are you familiar with?
10

How many years of professional experience do you have working with animals?

• No experience
• Less than 1 year
• 1 to 3 years
• 3 years or more

11

Please describe your level of comfort handling all types of animals in a professional manner.

• Not comfortable at all
• Somewhat comfortable
• Extremely comfortable

12

Do you have a valid driver's license?

• Yes
• No

Required Question

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