Level 2/3 Field/Help Desk Technician

1 week ago

Miami, FL, United States IT Link Now, LLC Full time
About Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.

Position Overview: We are seeking a skilled and motivated Field Technician to join our team. As a Field Technician, you will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure. You'll be responsible for on-site technical support, troubleshooting, and maintaining critical systems.

If you are passionate about technology, enjoy working in the field, and thrive in a fast-paced environment, we'd love to hear from you Apply now and become part of the IT Link Now family.

Requirements

Responsibilities:
  • Provide exceptional on-site technical support to clients.
  • Troubleshoot hardware and software issues promptly.
  • Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.
  • Collaborate with other team members to resolve complex technical problems.
  • Conduct regular system maintenance and updates.
  • Document all service activities accurately.
  • Ensure compliance with security protocols and best practices.
  • Reliable transportation, Driver's License.
Preferred Technical Experience:
  • PSA Platforms: HaloPSA or ConnectWise Manage
  • RMM Platforms: ConnectWise RMM, Automate, or Datto RMM
  • Documentation Tools: IT Glue or Hudu
  • Security Tools: Email phishing simulation platforms and security awareness training
  • Experience with workflow automation tools (PowerShell, scripting, APIs, etc.)
Additional Preferred Skills:
  • Microsoft 365 administration and migrations
  • Network infrastructure (routing, switching, firewalls, VPNs)
  • Virtualization technologies
  • Cybersecurity best practices and compliance (especially healthcare IT)
  • VoIP systems and telephony
Qualifications:
  • High school diploma or equivalent.
  • Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others)
  • Proven experience in IT support, preferably in an MSP environment.
  • Strong knowledge of Windows operating systems, hardware, and networking.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Valid driver's license and reliable transportation.
Benefits

Perks:
  • Competitive salary based on experience.
  • Health benefits
  • Professional development opportunities.
  • Collaborative and supportive work environment.
  • Opportunities for growth within the company.

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