Sr. On-Site Service Specialist

2 days ago

Cleveland, OH, United States NSIT Solutions Full time
Job Title: Sr. On-Site Service Specialist / Offsite MS - Digital Printer Operator

Location: Parma, OH

Position Type: Contract - Temp to Engage (Onsite)

Shift: Monday - Friday, 7:00 AM - 3:30 PM

Pay Rate: $18.00/hr

Position Overview

Ricoh is seeking a detail-oriented Sr. On-Site Service Specialist to operate high-speed digital production printers and support day-to-day printing, mailing, and production operations. This role is ideal for candidates with experience in printing, mailing, or related industries who are comfortable in fast-paced warehouse environments. The position requires strong attention to detail, basic computer proficiency, and the ability to perform physical tasks including lifting up to 50 lbs.

Key Responsibilities

Printing & Production Operations

  • Operate high-volume digital production printers, duplicating, and bindery equipment.
  • Load paper, clear jams, and unload printed material.
  • Perform post-processing tasks such as binding, shrink-wrapping, collating, and packing.
  • Conduct quality control checks and final verification of printed materials.
  • Stage, print, collate, and pack orders according to customer specifications.
Shipping & Receiving

  • Utilize FedEx Shipping Manager and customer shipping software to fulfill orders.
  • Maintain records for reports, inventory, and job logs (Google Docs or other platforms).
  • Determine appropriate packing methods and materials; check packing slips for accuracy.
  • Respond to and coordinate service calls, assist with filing and archiving.
Equipment Maintenance

  • Perform basic troubleshooting and minor repairs on printers, copiers, and bindery equipment.
  • Maintain copier functionality and conduct routine equipment checks.
Administrative & Communication

  • Document daily activities, job progress, and inventory accurately.
  • Communicate effectively with supervisors, colleagues, and customers via Microsoft Teams, Outlook, and other channels.
  • Follow instructions, technical manuals, and standard operating procedures accurately.
Physical & Safety Requirements

  • Walk, stand, bend, twist, and remain on feet for entire shift.
  • Lift, pack, and carry boxes up to 50 lbs.
  • Adhere to workplace safety and operational protocols.
Qualifications & Requirements

  • High school diploma or GED required; some post-secondary education preferred.
  • 1-2 years of related experience in printing, mailing, or production environments preferred.
  • Basic computer proficiency, including Microsoft Office Suite.
  • Knowledge of copier, printer, and bindery equipment preferred.
  • Understanding of shipping/receiving procedures.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal communication and customer service skills.
  • Ability to work independently and meet deadlines.


Skills:

office,printing mailing,copier printer bindery equipment

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