Customer Service Expert

2 days ago

Crystal Lake, IL, United States Sherwin-Williams Full time

Join our team as a Customer Service Expert, where you will play a vital role in providing top-notch service to our wholesale and retail customers. Your focus will be on understanding customer needs, addressing inquiries about Sherwin-Williams products, and recommending suitable solutions to ensure their satisfaction.

In this role, you will also take on the responsibility of resolving customer concerns in a prompt manner while staying current with product features and maintaining high standards of product quality and store presentation. Your efforts will contribute directly to meeting the store's sales objectives and achieving excellent customer service.

This position offers a comprehensive benefits package, including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement plans, and generous time-off policies. For additional information about our benefits, please visit our benefits website.

You will be based at one of the following locations:

  • Store #3157 located at 6605 Northwest Hwy, Crystal Lake, IL 60014
  • Store #1793 located at 12820 S Il Route 47, Huntley, IL 60142
  • Store #3201 located at 120 N Randall Rd, Lake in the Hills, IL 60156
  • Store #3227 located at 3718 W Elm St, McHenry, IL 60050
  • Store #3436 located at 631 S Eastwood Dr, Woodstock, IL 60098

This is a full-time position with a starting pay of $18.75 per hour, where you can enjoy opportunities for personal and professional growth in a dynamic environment.

Key Responsibilities:
  • Deliver exceptional customer satisfaction through outstanding sales service.
  • Engage with customers both in-person and over the phone to identify their needs and suggest appropriate products and services.
  • Build strong, trust-based relationships with retail and wholesale customers.
  • Process sales transactions accurately and in line with company policies.
  • Meet monthly, quarterly, and annual sales targets.
  • Maintain accurate work order files and product formulas.
  • Retrieve and prepare products from the sales floor or warehouse as needed.
  • Tint and mix products to customer specifications.
  • Organize and restock shelves and merchandise displays.
  • Ensure store equipment is cleaned and maintained.
  • Assist with deliveries as necessary.
  • Keep assigned areas in stock and visually appealing.
  • Stay informed about product offerings and available options.
  • Adhere to inventory control procedures.
  • Proactively suggest sales improvement strategies.
Minimum Requirements:
  • Must be at least 18 years of age.
  • Must be legally authorized to work without the need for sponsorship.
  • Proficiency in reading, writing, comprehending, and communicating in English and Spanish.
  • A valid, unrestricted Driver's License is required.
  • Ability to lift and carry up to 50 lbs frequently, and up to 70 lbs occasionally, with or without reasonable accommodation.
  • Availability to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
  • If currently employed by Sherwin-Williams, a minimum performance rating of meets expectations on your last appraisal is required.
  • Completion of required HR Cloud eLearning courses for your current position is necessary if internal to Sherwin-Williams.
Preferred Qualifications:
  • High School diploma or GED is preferred.
  • At least one year of experience in delivery, retail, or customer service is preferred.
  • Experience selling paint and related products is an advantage.
  • Familiarity with tinting and mixing equipment is beneficial.

  • Pro Customer Service Sales

    4 days ago

    Crystal Lake, IL, United States Home Depot Full time

    Pro Customer Service Sales The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product...

  • Customer Service Expert

    4 days ago

    Lake Forest, IL, United States PostNet - IL106 Full time

    Benefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKS Competitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLE Previous retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or...

  • Customer Service Expert

    1 week ago

    Lake Forest, IL, United States PostNet Full time

    Benefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKSCompetitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLEPrevious retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or services...

  • Customer Service Representative

    4 hours ago

    Crystal Lake, IL, United States Circle K Stores, Inc. Full time

    Store 4706720: 681 W Terra Cotta Ave, Crystal Lake, Illinois 60014 Shift Availability Days - Evenings - Overnight Job Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a...

  • Customer Service Rep I

    2 weeks ago

    Crystal Lake, IL, United States Snap-on Full time

    Customer Service Representative This position is onsite at our Crystal Lake facility. Please note that the first two weeks of this role will require training at the Kenosha Headquarters facility. Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales...

  • Customer Service Rep I

    2 weeks ago

    Crystal Lake, IL, United States Snap-on Full time

    Customer Service Representative This position is onsite at our Crystal Lake facility. Please note that the first two weeks of this role will require training at the Kenosha Headquarters facility. Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales...

  • Customer Service Rep I

    2 weeks ago

    Crystal Lake, IL, United States Snap-on Full time

    Customer Service Representative This position is onsite at our Crystal Lake facility. Please note that the first two weeks of this role will require training at the Kenosha Headquarters facility. Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales...

  • Customer Service Rep I

    2 weeks ago

    Crystal Lake, IL, United States Snap-on Full time

    Customer Service Representative This position is onsite at our Crystal Lake facility. Please note that the first two weeks of this role will require training at the Kenosha Headquarters facility. Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales...

  • Customer Service Rep I

    2 weeks ago

    Crystal Lake, IL, United States Snap-on Full time

    Customer Service Representative This position is onsite at our Crystal Lake facility. Please note that the first two weeks of this role will require training at the Kenosha Headquarters facility. Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales...

  • Customer Service Rep I

    2 weeks ago

    Crystal Lake, IL, United States Snap-on Full time

    Customer Service Representative This position is onsite at our Crystal Lake facility. Please note that the first two weeks of this role will require training at the Kenosha Headquarters facility. Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales...