Will-Call/Curbside Department Specialist

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

Moore Supply Company is one of those trade names and is looking for a Will-Call/Curbside Department Specialist at their Corpus Christi, TX location.

Are you outgoing and do you value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Will-Call/Curbside Department Specialist.

About the Role:

The Will-Call/Curbside Specialist provides total care for our customers by combining the service excellence of counter sales with the operational precision of warehouse support. This position ensures every pickup experience is accurate, efficient, and positive, from the moment a customer arrives until their order is safely loaded. The Will-Call/Curbside Specialist bridges the sales floor and the warehouse, maintaining high standards of customer satisfaction, product knowledge, and operational accuracy to reflect Moore Supply's world-class Will-Call/Curbside Department reputation.

In this role, your responsibilities will include:

Customer Service & Counter Sales

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Engage with customers in a friendly, professional manner, ensuring every interaction reflects our commitment to service excellence.
• Accurately process and fill Sales Orders generated at the will-call counter.
• Verify pick ticket dates, obtain signatures before releasing material, and ensure documentation accuracy.
• Communicate potential customer concerns or business changes to management.
• Maintain a clean, organized, and well-stocked Will-Call/Curbside Department.
• Uphold security and control at this key customer interaction point.

Warehouse & Order Fulfillment

• Pick, stage, and prepare customer orders for pickup with precision and attention to detail.
• Verify item quantities and descriptions to ensure order accuracy and completeness.
• Verify and receive ground/parcel shipments and customer returns as required.
• Receive and document incoming material, verify quantities, and report discrepancies such as damage or shortages.
• Contact customers via phone or text message to inform them their order is ready for pick-up.
• Collaborate with warehouse teammates to ensure inventory accuracy and efficient order flow.
• Follow all safety procedures for material handling, forklift operation, and equipment use.

Operational Excellence

• Use computer and RF systems to process orders, verify inventory, and update transactions.
• Communicate proactively with sales and warehouse teams to resolve issues quickly and accurately.
• Follow company safety and compliance policies and successfully complete required training.
• Represent the Moore Supply brand with professionalism, urgency, and teamwork.
• Perform other reasonably related duties as assigned by management.

About You:

• 1+ years' experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.

Our ideal candidate will also:

• Have at least one year of warehouse and material handling experience.
• Demonstrate willingness and desire to train and invest in knowledge of products sold in the profit center.
• Demonstrate outstanding customer service, verbal communication, and generous listening skills and a team oriented mindset.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate forklifts and other warehouse material-handling equipment. Must be able to lift and move materials up to 80 lbs.
• Be able to remain calm and effective in fast-paced or unexpected situations.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate computer related, order entry, and inventory systems.
• Read, write, speak, and understand English.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident and Hospital Indemnity coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare and dependent care
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

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