Digital Operations Specialist I

2 weeks ago

Tempe, AZ, United States Fox Service Company Full time

OVERVIEW OF THE COMPANYFox Corporation Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking. JOB DESCRIPTION

At Fox Tech, we stand as a beacon of innovation, crafting world-class, large-scale digital products that redefine the entertainment experience. We're seeking visionary individuals to join our Digital Operations team to shape the future of streaming. Now is your chance to contribute to delivering extraordinary digital experiences across Sports, News, and Entertainment.

ABOUT THE ROLE

Fox Technology is looking for a Digital Operations Specialist to join our Digital Operations Team in Tempe, AZ. In this role, you will ensure production services are operated consistently and at scale-delivering a high-quality experience to millions of viewers across FOX Networks, Tubi, digital platforms, mobile apps, websites, linear networks, and 3rd-party partners such as Amazon, Hulu, and Apple.

You will collaborate closely with the SRO and Tier 1 Media Control Center (MCC) Operations teams to develop procedures, monitoring patterns, and troubleshooting strategies. This is a Tier 1 role, ideal for a self-starter interested in progressive approaches to digital operations and capable of partnering effectively across teams to deliver reliable, high-quality content experiences.

A SNAPSHOT OF YOUR RESPONSIBILITIES

  • Collaborate with Marketing and Programming teams to execute business objectives for the FOX One streaming service. This includes ensuring content is properly featured and implemented across our direct-to-consumer platform.
  • Own the end-to-end operation of content services, applications, and events, including event monitoring, incident management, and support of cloud services.
  • Create and maintain response playbooks using tools such as JIRA, PagerDuty, ServiceNow, DataMiner, Datadog, and various in-house tools within the Fox Digital Video ecosystem.
  • Support the development and reporting of key operational metrics to identify and drive continuous improvements.
  • Assist the SRO team in creating and maintaining documentation, including operational runbooks.
  • Possess a general knowledge of digital streaming platforms and the OTT landscape, and how digital operations teams manage these environments.
  • Demonstrate strong responsibility, organizational skills, and critical thinking-key pillars of our team culture.
  • Be available to work various shifts, including nights, weekends, and holidays, as business needs require.

NICE TO HAVE, BUT NOT A DEALBREAKER

  • Bachelor's Degree
  • Experience with operations and cloud-based services
  • Familiarity with orchestration and monitoring of cloud-native services
  • Ability to remain calm and effective in high-pressure, fast-paced environments
  • Strong oral and written communication skills
  • Team-oriented mindset and collaborative approach
  • Flexibility to support operational needs, including weekends, overnights, and early mornings
  • Experience or knowledge of the broadcast industry is a plus

#Ll-DM1

Learn more about Fox Tech at https://tech.fox.com

#foxtech

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $23.75-27.75 per hour. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.

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