Bootcamp Enrollment Specialist

Job Type

Full-time

Description

Work from Home (WFH) - Remote work must be performed while residing in California, New Mexico or Florida

CIAT Location: San Diego, CA and Albuquerque, NM

Reports to: Director of Corporate & Government Training Solutions

Status: Non-Exempt

Employment Type: Full-time

Summary

The Bootcamp Enrollment Specialist is responsible for facilitating student enrollment in CIAT's IT, cybersecurity, cloud, project management and AI bootcamp training programs. This role serves as the primary point of contact for inbound bootcamp enrollment inquiries, providing guidance and support for prospective students exploring CIAT's bootcamp offerings. Our ideal candidate thrives in a high volume, fast-growth environment, is detail-oriented, and operates with a high-touch customer service approach. If you are passionate about promoting the important role education plays in changing lives, have the determination to roll up your sleeves and get things done, and have the perseverance to help put CIAT on the map as a leader in technical training, let's connect.

Responsibilities

• Meet or exceed enrollment goals established by the Director of Corporate & Government Training Solutions and provide accurate forecasting of performance outcomes
• Interacts with a high volume of prospective students via phone, email, live chat, events, and/or other communication channels to facilitate enrollment into CIAT bootcamp programs
• Participate in virtual and in-person recruitment events such as trade shows, industry events, open houses, career fairs, etc.
• Discovers the education and career objectives of prospective students and advises on all aspects of the enrollment process, including enrollment requirements, career outcomes, finance options, and transferability into CIAT certificate and degree programs
• Use professional knowledge and perspective to build rapport, overcome obstacles, and guide prospective students through the decision-making process
• Facilitate bootcamp payment verification, enrollment documentation collection, and registration processing
• Maintain a dedicated lead database of consumer, corporate, government, and contractor prospects, ensuring accurate segmentation, prioritization, and ongoing engagement
• Manage, monitor, and customize CRM reports to ensure performance targets are achieved and reported on a daily, weekly, monthly, quarterly, and annual basis
• Collaborate closely with CIAT internal departments including Admissions, Marketing, Student Services, Career Services, Education, and IT to support a streamlined enrollment process for new students
• Develops and implements a plan for generating referrals and personally developed inquiries from all current and prospective students and personal and professional networks
• Documents all interactions with prospective students within institutional information systems with proficiency and accuracy in creating, maintaining, and updating student records
• Works with a sense of urgency, while engaging and listening to others and exhibits a high degree of flexibility in adapting to a rapidly changing environment
• Adhere to CIAT policies, procedures, and compliance standards on an ongoing basis
• Adheres to CIAT's compliance requirements to ensure all Federal, State, accreditation and institutional policies and procedures are being met
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism
• Embody CIAT's mission, vision, purpose and values

Requirements

• High School Diploma or GED and general knowledge of the higher education industry
• Minimum of 2 years of professional work experience in customer service and/or sales
• Strong technical understanding of IT/cyber industry certifications from CompTIA, AWS, Microsoft, Cisco, ISC2 or other IT, cloud and cybersecurity fundamentals
• Excellent organizational and communication skills and ability to inspire and motivate
• Proficient user of Microsoft Office products (e.g. Outlook, Word, PowerPoint and Excel) and ability to learn additional software products
• Computer literate with a proven ability to learn and effectively use CRM, SIS, and LMS software
• Reliable transportation to attend meetings and events
• Must have and be able to present federally accepted identification required for access to military bases and secure facilities
• Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
• Possess a sincere interest in helping others achieve life goals
• Takes a customer-service-oriented approach to recruiting and retaining students and collaborating with internal departments
• Ability to work collaboratively with others to support student success, achieve CIAT goals and contribute to a positive and inclusive culture
• Commitment to fostering an inclusive and supportive environment that respects the diversity of employees and students' backgrounds, experiences, and perspectives
• Self-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethical
• Team player with a positive, can-do attitude
• Strong organizational skills with the proven ability to prioritize
• Possess high ethical standards, being an example of professionalism to others
• Ability to solve problems while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism
• Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines
• Able to handle sensitive information with a high degree of confidentiality
• Must be able to embody CIAT's mission, vision, purpose and values

Values

Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.

• We are passionate about education and student success
• We value integrity and excellence in our employees and students
• We treat ourselves and our students with dignity and respect
• We believe in and encourage innovation at our school to better help our students succeed
• We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student's success
• We are accountable for our actions and focus on improvements moving forward
• We have a growth mindset with a sincere belief that every student can do better and achieve their goals
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues
• We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives
• We foster lifelong learning and professional development

Position Type and Expected Hours of Work

Days and hours of work are Monday through Friday with schedule rotations of weekend and evening hours. Up to 20% travel may be required for event participation and support.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• Essential functions of this role require sitting for extended periods of time
• Ability to type, use a computer to search for information and input information while speaking on the phone is required
• The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
• Lifting up to 30 lbs. while supporting logistics for event participation

Work Environment

While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment.

Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.

The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.

This remote work policy is designed to comply with all relevant local, state, and federal laws.

When in the office, employees are expected to follow all workplace safety rules, security protocols, and professional conduct guidelines. They should maintain a clean and organized work area, be punctual, and actively engage in in-person meetings, collaboration, and training as scheduled. The in-office environment may involve occasional noise, shared workspaces, and use of common areas, and employees are expected to be respectful of others working nearby.

AAP/EEO Statement

California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology's employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Salary Range

The salary range for the Bootcamp Enrollment Specialist is $27- $39 hourly/DOE. However, the expected starting salary for this position is $27- $31 hourly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs.

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Salary Description

$27-$31 hourly/DOE

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