Escalation Resolution Specialist
1 week ago
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As an Escalation Resolution Specialist at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365.
What's in it for you:
- $17.50 - $19.50/hr.
- Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck
- Advancement opportunities with structured career paths
- Employee referral bonuses
- We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)
- Assist account executives with any over-the road issues that may arise; including but not limited to breakdowns, hostage situations, late deliveries, traffic accidents, etc.
- Monitor inbound and outbound call and request flow to ensure the department is in accordance with established guidelines and, when needed, re-direct efforts to better meet the needs of the business, as well as the service level commitments for the department
- Investigate disputes, determine proper course of action, and objectively report situations in an unbiased manner to appropriate department heads
- Maintain and update accurate information in our state-of-the-art systems
- Ability to 11am - 8pm on a rotating schedule
- Excellent verbal and written communication
- Positive attitude, professional demeanor, tactful and ethical
- Self-motivated and dependable; able to work independently
- Strong problem solving, attention to detail, and critical thinking skills
- Ability to prioritize many different requests and handle changing priorities
- At least 1 year of previous experience in a fast-paced work environment preferred
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
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