Lead Service Coordinator- Managed Services
1 week ago
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
Come join us For more information visit OWLServices.com and follow us on LinkedIn.
The Role
We are looking for a detail oriented and proactive Lead Service Coordinator to support our service operations and ensure seamless coordination between customers, technicians, and internal teams. This role plays a critical part in managing service requests from intake through completion, maintaining accurate records, and driving efficiency across multiple platforms. The ideal candidate brings strong experience in service coordination or dispatch-preferably within the petroleum or field services industry-and thrives in a fast-paced, high-volume environment where organization, communication, and problem-solving are key.
Responsibilities:
- Receive and review incoming service requests, ensuring all tickets are entered accurately into the tracking systems.
- Monitor ticket flow between platforms (such as SS and Vault), creating or updating tickets manually if necessary.
- Assign work orders to appropriate service technicians based on location, skill set, and availability.
- Proactively check for additional open tickets at customer locations and coordinate repairs to maximize efficiency.
- Communicate directly with technicians, provide notes or updates about site-specific issues and ensure all tasks are clearly understood.
- Track and follow up on all open service calls throughout the day, requesting status updates and ensuring timely closure of completed tickets.
- Pull daily or weekly reports on open and closed tickets, ensuring all relevant notes and documentation are accurately logged.
- Update ticket statuses and provide detailed notes in all relevant systems.
- Review and process invoices, maintaining a detailed spreadsheet of all submissions, dates, and amounts.
- Serve as the primary point of contact for internal teams and customers regarding ongoing service issues or requests.
- Maintain a high standard of customer service and professionalism in all communications.
- 5+years' experience required .Associate or bachelor's degree preferred.
- Previous experience in service coordination, dispatch, or administrative support role strongly desired in the petroleum industry
- Strong computer skills, including experience with ticketing and work order platforms (such as SS, Vault, or similar).
- Excellent written and verbal communication abilities.
- Strong organizational skills and attention to detail.
- Ability to prioritize and manage multiple tasks simultaneously.
- Problem-solving mindset and a proactive approach to challenges.
- 10 Paid Holidays
- Flexible Time Off
- 401(k) Company Match
- Health, Dental, and Vision Insurance
- HSA and FSA
- Disability & Occupational Accident Insurance
- Company-Paid Life Insurance Policy
- Employee Assistance Program (EAP)
- World-class paid training program for you to learn the skills for long term career success.
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