Front Desk Supervisor
1 week ago
Location: 74 Plaza Drive, Pell City, AL 35125
Salary: 40K - 46K
Job Summary:
This position is responsible for the supervision of front desk associates at the designated clinic, assisting leaders with administrative processes and performing the duties of a front desk associate when necessary
Essential Duties and Responsibilities:
- Provides leadership to team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure.
- Ensures that employees have the resources, tools, and training needed to perform their duties.
- Manages the performance of staff, including evaluations, disciplinary action, and terminations.
- Manages timekeeping system for staff to ensure employees are paid accurately.
- Maintains schedule for staffing to ensure adequate coverage is available.
- Performs the role of front desk associate or insurance specialist when staffing needs require.
- Answers patient questions and responds or resolves patient concerns or frustrations.
- Conducts pre-employment screenings and interviews when there are position vacancies on team.
- Maintains cleanliness and professional appearance of the front office area of the clinic.
- Adheres to organizational policy with attention to standards of conduct and to confidentiality as it relates to HIPAA.
- Assists site manager with supervisory responsibilities for the front desk team, as well as process improvement initiatives and changes regarding insurance, company policies, etc.
- Other duties as assigned.
- A high school diploma or GED required. Associate or Bachelor's degree a plus.
- Previous supervisory experience required.
- Minimum of three (3) years of experience in an administrative support role for a medical practice.
- Previous experience with EMR desired.
- Excellent customer service skills.
- Knowledge of medical billing and insurance related to physical therapy.
- Ability to establish and maintain effective working relationships with patients, staff and physicians.
- Great telephone etiquette and ability to speak clearly.
- Excellent written and verbal communication skills.
- Great attention to detail and organizational skills.
- Team-oriented work ethic.
- Ability to work in a fast-paced office setting.
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