Call Center Representative

5 days ago

Boston, MA, United States Hustle Notice Biz Full time
Call Center Representative

Department: Vibes And Verbs

Employment Type: Full Time

Location: Boston, MA

Compensation: $61,000 - $66,000 / year

Description

Job Description
We are seeking a motivated and customer-oriented individual to join our team as a Call Center Representative. In this role, you will be the first point of contact for our clients, providing exceptional service and support through inbound and outbound calls. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

  • Handle inbound and outbound calls with professionalism and courtesy.
  • Assist customers with inquiries, requests, and complaints regarding our products and services.
  • Document all interactions accurately in our customer relationship management (CRM) system.
  • Resolve customer issues effectively and escalate complex cases to appropriate departments when necessary.
  • Provide product recommendations and upsell additional services when appropriate to enhance customer experience.
  • Maintain a thorough understanding of our products, services, and company policies to provide accurate information.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Proven experience in a call center or customer service role is preferred.
  • Excellent verbal communication skills with a pleasant phone demeanor.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficient in using computers and different software applications, including CRM systems.
  • Ability to work flexible hours, including evenings and weekends, as needed.
Benefits

Benefits
  • Competitive salary within the range of $61,000 - $66,000 per year.
  • Opportunities for professional growth and career advancement.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and company holidays.
  • Supportive and collaborative work environment.

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