On-Call Mobile Crisis Responder

2 weeks ago

Park Forest, IL, United States AUNT MARTHAS HEALTH AND WELLNESS, Inc. Full time
On-Call Mobile Crisis Responder
Location:Remote, Training - Park Forest, IL
Schedule: On-call; evenings and weekends required
Position Type: On-Call, Part-Time
Compensation: Compensation is provided per day and per crisis event, with rates ranging from $30 to $225 per day/event, depending on the nature and duration of the assignment.

SUMMARY
Our client is seeking an On-Call Mobile Crisis Responder to provide immediate crisis intervention services to youth under 21 who are experiencing a mental health emergency that may pose a danger to themselves or others. This position is critical in stabilizing crisis situations through rapid in-person response and short-term service linkage.

RESPONSIBILITIES
  • Serve as an on-call responder for Designated Service Area (DSA) #25.
  • Be immediately available during scheduled on-call shifts to respond to crisis referrals for youth under the SASS program, as well as Medicaid adults, MCO members, and Pathways clients.
  • Accept all crisis referrals from the CARES line within 30 minutes-no-decline policy applies.
  • Respond in-person to all Mobile Crisis Response (MCR) requests within 90 minutes of receiving the referral.
  • Complete crisis screening and assessment using the Illinois Medicaid Crisis Assessment Tool (IM-CAT).
  • Provide immediate short-term follow-up, transition planning, and linkage to necessary services.
  • Complete MCR intake documentation at the point of crisis and ensure all records are accurate and timely.
  • Facilitate safe outcomes such as family reunification, temporary placement, or psychiatric hospitalization.
  • Coordinate referrals and follow-ups based on client and family needs.
  • Remain reachable via mobile phone during on-call hours; maintain a home phone line as a backup contact method.
  • Submit all required administrative documentation (e.g., mileage logs, timesheets) per agency protocols.
  • Attend supervision, team meetings, and ongoing training as required.
  • Adhere to mandated reporting requirements and agency policies.
  • Provide on-call crisis support as directed by the supervisor.
  • Perform additional duties as assigned.
TRAUMA-INFORMED APPROACH
All team members must apply a trauma-informed framework that prioritizes the "5 S's":
  • Safety - Ensure both physical and emotional safety.
  • Self-regulation - Maintain emotional control to better support clients.
  • Supportiveness - Cultivate respectful and empathetic relationships.
  • Strengths - Recognize and build upon client strengths.
  • Self-care - Engage in practices that protect personal well-being and reduce stress.
QUALIFICATIONS
  • Education: Bachelor's degree in Social Work or a related field (required).
  • Experience: Minimum of 1 year working with at-risk youth and/or in crisis response.
  • Language Skills: Strong verbal and written communication; able to document and present case information effectively.
  • Math Skills: Basic skills including percentages, ratios, and data interpretation.
  • Reasoning: Capable of addressing a variety of crisis scenarios with sound judgment.
  • Job Knowledge: Understands and applies knowledge necessary for effective crisis intervention.
  • Quality: Demonstrates accuracy and thoroughness in all work.
  • Safety: Committed to adhering to all safety and infection control protocols.
OTHER REQUIREMENTS
  • Flexible availability for on-call shifts, including nights and weekends.
  • Must be able to transport clients using a personal vehicle.
  • Openness to feedback and continuous improvement.
  • Participation in all required trainings, meetings, and performance improvement activities.
CERTIFICATES, LICENSES & INSURANCE
  • Valid Illinois driver's license
  • Clear driving record
  • Proof of current automobile insurance
COMPENSATION
  • Compensation is provided on a daily and per-crisis-event basis.
  • Rates range from $30 to $225 per day/event, based on the nature and duration of the assignment.

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