Customer Service Representative Parttime

5 days ago

West Allis, WI, United States Roman Electric Co., Inc. Full time

About Us: We are a trusted provider of residential plumbing, electrical, and HVAC services, committed to delivering exceptional customer experiences and high-quality workmanship. Our team is growing, and we’re looking for a Part-time Customer Service Representative who thrives in a fast-paced, customer-focused environment.

Position Summary:

The Customer Service Representative (CSR) is the first point of contact for our customers. This role is responsible for answering incoming service calls, scheduling appointments, and ensuring every customer receives a professional, friendly, and efficient experience from start to finish. The ideal candidate is a great team-player, detail-oriented, empathetic, and enjoys helping customers solve problems in their homes.

Key Responsibilities:

  • Answer incoming phone calls promptly and professionally.
  • Listen carefully to customer needs and schedule appropriate service appointments.
  • Provide information about our plumbing, electrical, and HVAC services.
  • Communicate clearly and effectively with customers, technicians, co-workers, and management.
  • Maintain accurate records in the customer management system (Service Titan).
  • Perform outbound calls confirming service and scheduling.
  • Follow up with customers after service to ensure satisfaction and gather feedback.
  • Handle customer concerns with patience and professionalism, escalating as needed.
  • Support the team with administrative tasks such as data entry, invoice review, and follow-up calls.
  • Contribute to a positive and supportive office environment focused on teamwork and customer care.

Qualifications:

  • Previous customer service experience (home services or dispatch experience preferred).
  • Strong communication and active listening skills.
  • Ability to multitask and stay organized in a busy environment.
  • Comfortable using dispatch or CRM software and Microsoft Office Suite.
  • Positive, professional attitude with a focus on customer satisfaction.
  • Reliable and punctual with a strong work ethic.

Preferred Experience:

  • Experience in residential service industries such as plumbing, electrical, or HVAC.
  • Familiarity with ServiceTitan or similar scheduling software.
  • Basic understanding of residential home service terminology.

What We Offer:

  • Flexible Part-time Schedule
  • Paid training and opportunities for advancement.
  • Supportive team environment.

Join our team and become the voice of our company — helping customers solve problems, one call at a time

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