Returns/Repairs Clerk
2 weeks ago
Job Title: Returns/Repairs Clerk
Department Name: Repairs Dept
Effective Date:
Reports to (title): Repairs Supervisor
# of Direct Reports: 0
# Indirect Reports: 0
Individual Contributor: Yes No
Full Time/Part Time: Full time
# Hours Per Week: 40-55
Average Work Schedule: Monday through Friday from 8am to 4:30pm, with mandatory overtime based on business needs.
Location: 40 Walter Jones, El Paso, TX
Job Summary:
Lucchese Boots are the highest quality cowboy boots in the industry. Returns/Repairs Clerk is responsible for re-packing boots, locating boots in production, scanning inventory into excel spreadsheets, and when need it this role will serve as a backup for the department. In addition, this position will be aligned with Lucchese values, consistent policy administration and a safe work environment.
Duties/Responsibilities:
All responsibilities mentioned below can be modified but not limited based on the company's needs.
- Re-package boots to return to stock or outlet stores.
- Familiarize with company systems to print labels and locate work orders.
- Receive UPS and FedEx packages daily as needed.
- Locate paid repairs and boots throughout the factory.
- Work closely with Returns Supervisor to provide updates on progress of boots.
- Able to read and understand production tickets.
- Familiarize and learn different lasts (foot molds) toes and heels.
- Familiarize with leathers, colors, styles and designs in order to expedite pairs throughout the factory.
- Ability to work and communicate with factory operators.
- Responsible to keep working area always clean.
- Training: Open to learn and perform cross training in different areas.
- Leadership: Ability to lead by example and obtain support from co-workers and work independently and as part of a team.
- Skills: Strong team player with ability to communicate effectively in both English and Spanish. Basic computer skills. Goal orientated to meet deadlines.
- Education: High School diploma or equivalent.
- Experience: Two years of related experience required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job but not limited to the following mentioned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. When performing the duties of this job, the employee is regularly required:
- Be able to perform job standing up for a minimum of eight-hour shift.
- Able to lift about 25-50lbs
- Able to push, pull, and lift.
Completed By
Title
Completed date
Revision date: initial description 9/2/2025
For Human Resources Only
Internal Title:
External Title (if different):
Benchmark Title:
Job Family:
Exempt/Non-Exempt: Non-Exempt
Payroll Assigned: 7YN 7YP
Job Level:
Benefits Eligibility:
Full Time Part Time
Job Code:
File Number:
Bonus Class:
Exec Director
Manager Individual Contributor
Bonus Type and/or percentage:
Commission
Company KPI Achievement
Individual KPI Achievement
Bonus timing/percentage:
Monthly
Annual
Percentage of base pay:
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