Emergency Communications Quality Assurance Specialist

Salary Information

Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade.

**A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies and Montgomery Personal Board Rules & Regulations**

Nature of Work

The fundamental reason this position exists is to administer, plan, manage and oversee the Emergency Communications Center (ECC) Quality Assurance and Improvement Program. The work responsibilities include managing the quality assurance program, supporting ECC Management in reviewing and evaluating work production quality and ensuring adherence to Federal, State and local standards. The incumbent provides timely feedback through standardized written reports to Training and Operational Division staff to correct and eliminate quality issues that result from inappropriate guidelines, equipment limitations, deficient training, or human error. This position reports to the Training Manager.

Minimum Qualifications

High school diploma or GED, and four (4) years of progressively responsible experience in E911 computer aided dispatch systems (CAD) and radio systems performing Public Safety Emergency Communications Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (MFD), and Emergency Police Dispatch (EPD), through the Association of Public-Safety Communications Officials (APCO) and/or International Emergency Academies Dispatch (IAED)/Priority Dispatch.

Note: Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.

Special Requirements

Must be willing to work nights, weekends, and holidays, and willing to be on-call to respond to various emergencies. Must be certified and maintain certification in all, but not limited to, International Academies Emergency Dispatch courses: Emergency Telecommunicator Course (ETC), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD), Emergency Fire Dispatch-Quality (EFD-Q), Emergency Police Dispatch-Quality (EPD-Q), Emergency Medical Dispatch-Quality (EMD-Q), ALEA NCIC, and CPR within six (6) months of hire if not already obtained. Must have a valid Alabama Driver's License within 60 days of hiring and have an acceptable driving record to operate city vehicles.

Kind of Examination

Applications are being accepted to fill one (1) vacancy and any other vacancies that may occur during the life of the register. The current vacancy is with the City of Montgomery Emergency Communications Department. Applicants will be screened and qualified based upon education and experience as shown on the application and supplemental questionnaire. For this reason, applicants are urged to fill in the application form and supplemental questionnaire completely, providing detailed information concerning the kinds of jobs they have held, the dates they held them, where and exactly what their duties were. If more than five qualified applications are received, the supplemental questionnaire will be scored to rank the qualified applicants on the eligible register and tied scores will not be broken. If there are five or less qualified applicants, they will be considered equally qualified and placed on the register in alphabetical order.

Complete an online application by visiting Montgomery Personnel Board's Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 11:59 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice.

Additional Information

BENEFITS: Employees are offered a competitive benefits package, which includes health, dental, and life insurance; paid annual and sick leave; paid holidays; and participation in the Retirement Systems of Alabama (RSA) retirement program.

DRUG TEST: Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).

BACKGROUND CHECK: Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.)

EQUAL EMPLOYMENT OPPORTUNITY: Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.

REQUEST FOR ACCOMMODATION: Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Personnel Department reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at (334) 625-2675.

I9: Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.

UPDATE OF CONTACT INFORMATION: It is your responsibility to update your contact information (address, phone, email) so that we can contact you about jobs. Please visit the Update Contact Information page to log in and update to your contact information at any time.

---