Help Desk Analyst 1

2 weeks ago

Atlanta, GA, United States InstantServe LLC Full time
Title: Help Desk Analyst 1

Type: 10+ Months Contract

Location: Atlanta, GA

Description:

Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.

Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets

outside of SLA's until resolved.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,

or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or

installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or

installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve

problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to third party support vendors for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.

Preferred Qualifications
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with

Outlook, MS Office, Win 10, Active Directory, COTS applications.

Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.

  • Help Desk Analyst 1

    4 days ago

    Atlanta, GA, United States Padmore Global Connections LLC Full time

    About the job Help Desk Analyst 1 Title/Role: GA DDS Help Desk Analyst 1Worksite Address: 2206 East View Parkway Conyers, GA 30013 Max Pay Rate: $20.00 Work Arrangement: Hybrid Agency Interview Type: Either Webcam Interview or In PersonEngagement Type: Contract NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format...

  • Help Desk Analyst 1

    1 week ago

    Atlanta, GA, United States Padmore Global Connections LLC Full time

    About the job Help Desk Analyst 1 Title/Role: GA DDS Help Desk Analyst 1Worksite Address: 2206 East View Parkway Conyers, GA 30013 Max Pay Rate: $20.00 Work Arrangement: Hybrid Agency Interview Type: Either Webcam Interview or In PersonEngagement Type: Contract NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format...

  • Help Desk Analyst

    2 weeks ago

    Atlanta, GA, United States My3Tech Inc Full time

    Job:GA DHS - Child Welfare Modernization Help Desk Analyst Location : 47 Trinity Ave SW, Atlanta, GA 30334 REMOTE The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of Child Welfare Modernization Help Desk Analyst in Atlanta, Georgia. The Child Welfare Modernization...

  • Help Desk Analyst

    5 days ago

    Atlanta, GA, United States My3Tech Inc Full time

    Job:GA DHS - Child Welfare Modernization Help Desk Analyst Location : 47 Trinity Ave SW, Atlanta, GA 30334 REMOTE The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of Child Welfare Modernization Help Desk Analyst in Atlanta, Georgia. The Child Welfare Modernization...

  • Help Desk Analyst

    1 week ago

    Atlanta, GA, United States My3Tech Inc Full time

    Job:GA DHS - Child Welfare Modernization Help Desk Analyst Location : 47 Trinity Ave SW, Atlanta, GA 30334 REMOTE The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of Child Welfare Modernization Help Desk Analyst in Atlanta, Georgia. The Child Welfare Modernization...

  • Help Desk Analyst 1

    2 weeks ago

    Atlanta, GA, United States My3Tech Inc Full time

    Job: Help Desk Analyst 1 Location: Atlanta, Georgia 30334 (ONSITE) Duration: Long term General Description: Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing,...

  • Help Desk Analyst

    2 weeks ago

    Atlanta, GA, United States TriOptus LLC Full time

    Job Title: Help Desk AnalystLocation: Atlanta, GA 30334 (Remote) Duration: 12+ MonthResponsibilities include: Field incoming help requests from end users via both telephone and e-mail in a courteous manner Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build...

  • Help Desk Analyst 2

    7 days ago

    Atlanta, GA, United States My3Tech Inc Full time

    Hello, Hope you are doing well, Job: GA DHS - Help Desk Analyst 2 Job ID: (766268) Location : 47 Trinity Avenue SW | Atlanta, GA 30334 Locals only Client : State of GA Job Description: The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia. The ID Analyst will work...

  • Help Desk Analyst 2

    6 days ago

    Atlanta, GA, United States My3Tech Inc Full time

    Hello, Hope you are doing well, Job: GA DHS - Help Desk Analyst 2 Job ID: (766268) Location : 47 Trinity Avenue SW | Atlanta, GA 30334 Locals only Client : State of GA Job Description: The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia. The ID Analyst will work...

  • Help Desk Analyst 2

    1 week ago

    Atlanta, GA, United States InterSources Full time

    Job Title: Help Desk Analyst 2 Address: Atlanta, GA 30334 (Remote) 6 Months Contract PositionNote: This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position. State of Georgia resident applicants only. Job Description: The ID Analyst will work remote, for the Office of Information Technology processing, the...