Fairfield Inn

Join Our Team as a Front Desk Agent

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

This Fairfield Inn & Suites Chicago Tinley Park hotel is proud to offer the absolute best in guest service and satisfaction. This Marriott hotel is near all that Chicago and Tinley Park have to offer. Great shopping at nearby Orland Park Mall, 120,000 feet of meeting space at the sprawling Tinley Park Convention center, and a wide array of fantastic entertainment options at the Hollywood Casino Amphitheater are all just a few short minutes from our hotel. Visitors can enjoy plenty of great dining options at dozens of nearby Tinley Park restaurants. Guests can take advantage of our 24-hour fitness center to stay on top of their workout while they're on the road. Free hot breakfast and a friendly face will be waiting to greet our guests in our lobby every morning. At the Fairfield Inn & Suites Chicago Tinley Park our guests are our #1 priority.

Application deadline for Colorado positions:

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