Quality Control Manager

Description

We are seeking a highly skilled and experienced Quality Control Manager - Floor Care Expert to lead and oversee the cleaning, maintenance, and preservation of diverse flooring surfaces across multiple facilities. This role requires deep technical knowledge of flooring types including VCT, LVT, ACM, hardwood, terrazzo, and carpet, as well as hands-on expertise in equipment operation, staff training, van setup, and quality assurance.

Key Responsibilities:

Quality Assurance & Inspection

• Conduct regular audits and inspections of floor care operations across all assigned regions.

• Ensure compliance with company standards, safety protocols, and industry best practices.

Technical Expertise

• Serve as the subject matter expert on all flooring types: VCT, LVT, ACM, hardwood, terrazzo, carpet, and more.

• Develop and implement specialized cleaning and maintenance protocols tailored to each surface type.

Training & Development

• Design and deliver hands-on training programs for floor care staff, focusing on equipment operation, chemical usage, and maintenance techniques.

• Mentor and coach regional teams to elevate performance and consistency.

Equipment Oversight

• Teach proper operation and maintenance of floor care equipment including auto scrubbers, buffers, extractors, and specialty tools.

• Develop and manage a preventative maintenance program for all floor care equipment to ensure optimal performance and longevity.

• Conduct routine equipment inspections and coordinate repairs or replacements as needed.

Fleet & Van Setup

• Standardize and oversee van setups for mobile floor care teams, ensuring all necessary equipment, chemicals, and safety gear are properly organized and stocked.

• Perform regular van inspections to ensure readiness, cleanliness, and compliance with operational standards.

Regional Coordination

• Collaborate with facility managers across three geographic regions to align floor care strategies and schedules.

• Travel between sites to provide on-site support, training, and quality control.

Documentation & Reporting

• Maintain detailed records of inspections, training sessions, equipment maintenance, and corrective actions.

• Provide regular reports to senior leadership on performance metrics and improvement initiatives.

Qualifications:

Minimum Requirements:

• 5+ years of proven experience in floor care management and quality control, preferably in a multi-site or regional role.

• Expert-level knowledge of various flooring materials and appropriate care techniques.

• 5+ years of demonstrated strong leadership and communication skills with the ability to train and motivate diverse teams (English)

• 5+ years of proficiency in using and maintaining commercial floor care equipment.

• 5+ years of experience with fleet management and mobile team logistics.

• Competent use of MS Office applications including MS Excel, Word, Outlook, & PowerPoint

• Valid Driver's License required

• Willingness to travel across assigned regions.- Northeast, Mid Atlantic, Midwest minimum 50% or more

• Completed High School Degree or GED Equivalent

Preferred Requirements and Certifications:

• Demonstrated successful stable work history

• IICRC (Institute of Inspection Cleaning and Restoration Certification)

• OSHA Safety Certification

• Manufacturer-specific equipment training (e.g., Tennant, Nobles, Clarke

Hours and Work Schedule

• Hours per Week: 40+

• Work Schedule: M-F - 1 PM ET - 9:30 PM ET, with some days starting a 9 AM ET working a split shift, some weekends and/or overtime

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

12/16/2025