Information Technology Manager
1 week ago
Our Values at Gameday Social
Grit We're hungry, we hustle, we pivot. We're still at the stage where everyone has to pitch in at the warehouse on occasion. No egos.
Pursuing excellence Getting better every day- moving swiftly when adjustments need to be made.
Team orientation We view our coworkers, customers and vendors as partners. Transparent and cross-functional is how we work.
Boldly innovative We didn't get here with a "this is how it's done" mindset. We welcome ideas, creativity and we embrace obstacles as opportunities.
Nimble Our ability to chase trends and move quickly has led to our success, but also means very little is concrete. We aim to preserve this agility as we grow and look for people who can thrive when things are moving quickly.
Our Team & Success Gameday Social is a South Dakota based fashion brand- for women, by women. Founded by Jael Thorpe in 2021, and an officially certified woman owned company, we aim to "elevate the social fan experience through licensed collaborations." We have grown rapidly through innovative design, outstanding quality and developing key retailer and licensing relationships across the country.
Role Overview
Gameday Social Apparel is seeking a hands-on, solutions-oriented IT Manager to serve as the internal technical lead for the company. This role partners closely with our external IT agency, virtual support team, and third-party developers, ensuring all technical systems across the organization operate smoothly and securely.
We operate in a primarily Mac environment and rely heavily on cloud-based software, including our ERP, CRM, WMS, EDI platforms, licensing tools, and B2B wholesale systems.
This person will help design the technology environment for our new headquarters, support general IT needs for an agile, tech-savvy team, lead internal system improvements, and play a key role in our evolving AI strategy.
As the company rapidly grows, this person will have strong room to grow and help build a robust IT department.
Key Responsibilities
1. Account Ownership & Strategy
- Serve as the internal point of contact between Gameday Social, external IT partners, virtual support teams, and software vendors.
- Manage issue escalation, ticket prioritization, and cross-team communication.
- Maintain clarity across all ongoing IT projects and ensure alignment with business priorities.
- Recommend network design, cabling standards, hardware requirements, and IT infrastructure for the new headquarters.
- Collaborate with external IT providers on implementation of firewalls, switching, APs, and building security systems.
- Ensure a secure, scalable environment optimized for Mac devices and cloud workflows.
- Administer and optimize all cloud-based systems, including ERP, CRM, EDI platforms, B2B portal, and Google Workspace.
- Manage Apple devices via Apple Business Manager or MDM tools.
- Oversee onboarding/offboarding, permissions, licensing, and software access.
- Coordinate ERP, WMS, EDI, Shopify, and reporting system integrations.
- Translate operational needs into technical requirements, test functionality, and validate data accuracy.
- Ensure integrations support efficiency, traceability, and automation goals.
- Implement and maintain security best practices across our cloud environment (MFA, endpoint protection, secure backups).
- Coordinate with external IT provider on threat monitoring, audits, and incident response.
- Ensure data compliance and security with our international partners.
- Lead internal adoption and governance of AI tools across departments.
- Identify opportunities to automate workflows, improve decision-making, and integrate AI into ERP, CRM, content creation, and operational processes.
- Develop guidelines for responsible AI use, data protection, and compliance.
- Train and support teams on how to use approved AI tools effectively.
- Partner with leadership to roadmap AI priorities across sales, marketing, operations, customer service, and product development.
- Provide responsive support for Mac devices, cloud apps, printers, scanners, warehouse tech, and email issues as needed.
- Create internal documentation, tech SOPs, and user-friendly training materials.
- Help staff get the most value out of the tools and systems they use daily.
- Recommend new cloud tools, system upgrades, automations, and AI initiatives.
- Manage IT vendor relationships, software budgets, and contract renewals.
- Ensure IT infrastructure scales to support company growth, licensing expansion, and new business lines.
What We're Looking For
Education
- Bachelor's degree in IT, MIS, Computer Science, or equivalent work experience.
- Certifications in cloud management, cybersecurity, or Mac administration are a plus.
- AI-related certifications or coursework is beneficial but not required.
- 4-7 years of experience in IT, systems administration, or technical support roles.
- Strong experience with Mac-based environments.
- Prior work coordinating outsourced IT providers or MSPs.
- Familiarity with cloud-based systems, ERP/CRM/EDI software, and workflow automation.
- Experience or interest in deploying AI tools within a business environment.
- Technically versatile-comfortable with devices, networks, SaaS tools, and integrations.
- Excellent project and vendor management skills.
- Strong attention to detail, organization, and follow-through.
- Ability to simplify complex technical topics for non-technical teams.
- Proactive mindset and ability to work independently in a fast-moving company.
- External IT teams and internal stakeholders are aligned and efficient.
- The new headquarters launches with reliable, modern infrastructure.
- AI tools and automations meaningfully reduce manual work across departments.
- Cloud systems, integrations, and devices run smoothly with minimal downtime.
- Strong cybersecurity posture and clean access control across all systems.
- Employees feel supported and equipped with the right tools to succeed.
Benefits
Benefits:
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