Desktop IT Support Technician
1 week ago
A confidential organization is seeking an experienced Desktop Support Technician to provide on-site technical support for desktops, laptops, mobile devices, printers, and enterprise applications. This role requires strong troubleshooting skills, excellent customer service, and the ability to support end users in a fast-paced corporate environment.
Key Responsibilities
- Provide on-site technical support for hardware, software, and network-related issues
- Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
- Install, configure, image, and deploy hardware and software
- Assist users with application, operating system, and connectivity issues
- Respond promptly to incidents and service requests via phone, email, or in-person
- Document all work, solutions, and updates in the ticketing system
- Collaborate with IT teams for escalations and project-based work
- Maintain accurate inventory of IT assets and ensure compliance with security protocols
- Provide user training and guidance on IT policies and best practices
- High school diploma required; IT degree preferred
- 1-3 years of technical support or IT helpdesk experience
- Active Security Clearance OR VantageClear Credential (required)
- Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
- Excellent communication, customer service, and problem-solving skills
- Ability to work independently in an onsite corporate environment
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