Supervisor

2 weeks ago

Grand Rapids, MI, United States AMF Full time
Overview

Your next adventure starts here At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Supervisor and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today

The Supervisor role is one that's always active, and no two days are the same You'll be on your feet, coordinating with team members, and assuming responsibility for all center operations in the absence of the General Manager, Assistant General Manager, or Operations Manager at your center. Our Supervisors work diligently to ensure standards are high and are met with consistency. Make no mistake: this is definitely NOT your typical job (spoiler alert: it's way better).

ESSENTIAL DUTIES: Get a glimpse of all you'll experience as a Supervisor

MAKE GUESTS PRIORITY #1
  • Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints.
TAKE EVERY OPPORTUNITY
  • Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.).
PARTNER WITH LEAGUES
  • Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues.
ASSEMBLE AN ALL-STAR TEAM
  • Assist in recruiting, hiring, training, and scheduling a talented team of hourly center staff.
SHOW OFF AND DEVELOP THOSE MANAGEMENT SKILLS
  • Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity by working with your team side by side every day.
DRIVE FOOD & BEVERAGE SALES
  • Assist in overseeing the management and expansion of your center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.
REMAIN FLEXIBLE
  • An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.
WHO YOU ARE

You're a dedicated team player who's looking for the opportunity to grow. You excel at developing talent and can partner with your center's management team to deliver a world-class guest experience. Your communication skills are as strong as your commitment to exceptional service and your professional flexibility allows you to support the center through extended workdays, nights, weekends, and holidays. While entry-level, the Supervisor position may be seen as a gateway to more-a chance to learn the "ins & outs" of your center, develop as a leader, gain responsibility, and ultimately, move into a management role.

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our team
  • HS Diploma (Bachelor's Degree preferred)
  • A commitment to great guest service
  • 1-2 years experience in Hospitality, Food & Beverage, or Restaurants
  • Solid communication skills
  • Strong team player and people developer
  • Thrives in a fast-paced environment
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
  • Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.


Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

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