Customer Service Representative
2 weeks ago
Pay Rate: $18.00 per hour
Hours: 8:00am - 4:30pm
Location: Akron, OH
Key Responsibilities:
- Prepares documents, such as work orders, bills of lading, and shipping orders, Inbound /Outbound Manifests.
- Examines records, such as manifests, invoices, or orders, to verify the accuracy of incoming or outgoing shipments.
- Maintains correspondences with customers, including receipts, and invoices (if required). Documents all correspondences.
- Provides assistance in answering the telephone, resolving warehouse inventory discrepancies, and providing backup to the warehouse.
- Records shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and recordkeeping purposes.
- Works with other representatives to rectify problems, such as damages, shortages, and nonconformance to specifications.
- Resolves issues related to overages, shortages, and damages.
- Schedules appointments.
- High school diploma or GED
- 2+ years experience working in a warehousing or equivalent environment, preferred.
- Good organizational and communication skills
- Familiar with Microsoft Office Programs, preferred.
- Basic computer skills required.
- Prior data entry experience.
- Ability to lift up to 10 pounds.
- Ability to learn quickly works reliably and accurately and performs well with the site team.
Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.
Compensation / Pay Rate (Up to): $18.00 - $18.00
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