IT Support Specialist

2 weeks ago

Orlando, FL, United States South College Full time

Job Type

Full-time

Description

IT Support Specialist

South College - We are one of the nation's fastest growing institutions of higher learning ... come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

IT Support Specialist Description

The IT Support Specialist is sharply focused on providing enterprise level technical support and customer service for South College remote and onsite users. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and face-to-face white-glove end-user assistance.

Responsibilities

  • Document incoming Helpdesk requests using internal ticketing system
  • Install, repair and maintain desktop and laptop computers, peripherals and related systems
  • Provide end user support via remote assistance, in person and telephone.
  • Support and enforce company information policies and procedures.
  • Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iOS
  • Assist in maintaining hardware and software inventory for asset management.
  • Install and support AV equipment for classrooms, conference rooms and auditoriums
  • Demonstrate broad knowledge of technology principles, practices, and procedures
  • Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time
  • Assist in updating support documents within knowledge management for the IT Services team, as well as end users
  • End-user Account Management
  • Build and maintain relationships across departments
  • Other duties may be assigned
Requirements

Education
  • Associate degree in Computer Science preferred or equivalent experience
Experience
  • 2+ years of overall IT experience
  • 2+ years' experience supporting Microsoft Windows and Apple Mac OS environment
  • 2+ years' experience supporting Microsoft Office applications
  • Knowledge of network security practices and Antivirus software
  • Exceptional analytic and problem-solving skills
  • Self-motivated and able to work across diverse technical and non-technical teams
  • Outstanding written, verbal and interpersonal communication skills
  • Exceptional Customer-oriented attitude
  • ITIL familiarity (foundational level, but exposure to more detail than foundation is often necessary)

Physical Demands

The physical requirements outlined below represent the demands necessary to successfully perform the essential functions of this role. The position involves activities such as walking, lifting, and operating technology and equipment. Candidates must be able to use standard office equipment, including a desktop computer, monitor, keyboard, and telephone system. Additionally, the role requires regular communication, including speaking and listening.

  • Underwriting Support Specialist

    2 weeks ago

    Orlando, FL, United States Frontline Insurance Managers, Inc. Full time

    At Frontline Insurance, we are on a mission to Make Things Better, and our Underwriting Support Specialist plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. What makes us different? At Frontline Insurance, our core...

  • Personal Support Specialist

    2 weeks ago

    Orlando, FL, United States HCAOA Full time

    Replies within 24 hours Job Title: Personal Support Specialist (PSS) Schedule: Part-Time Job Summary: We are seeking a compassionate and reliable Personal Support Specialist (PSS) to join our team. The PSS provides essential, hands-on support to individuals in their homes, helping them maintain independence and a high quality of life. This role is ideal...

  • Scheduling Support Specialist

    1 week ago

    Orlando, FL, United States LanceSoft Full time

    Position: Scheduling Support Specialist Location: Orlando, FL Duration: 6+ Months Pay Rate: $25/hour on W2 Schedule: 7:00 AM EST to 4:00 PM EST (Training may require a schedule of 8:00 AM - 5:00 PM) Position Summary The Scheduling Support Specialist supports the Master Scheduling Team in the planning and execution of short-term schedules to optimize the...

  • Information Technology Support Specialist

    2 weeks ago

    Orlando, FL, United States Vinebrook Technology Full time

    **THIS IS AN OVERNIGHT SHIFT FROM11 pm - 7:30 am ET**Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools....

  • CEI Contract Support Specialist

    6 days ago

    Orlando, FL, United States Johnson, Mirmiran & Thompson Full time

    CEI Contract Support SpecialistLinkedIn Twitter Email Message ShareConstruction Management/Inspection - Transportatio Orlando, FL * ID: 24768* Full-Time/RegularJohnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture,...

  • CEI Contract Support Specialist

    4 days ago

    Orlando, FL, United States Johnson, Mirmiran & Thompson Full time

    CEI Contract Support SpecialistLinkedIn Twitter Email Message ShareConstruction Management/Inspection - Transportatio Orlando, FL * ID: 24768* Full-Time/RegularJohnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture,...

  • CEI Contract Support Specialist

    2 days ago

    Orlando, FL, United States Trilon Group Full time

    CEI Contract Support SpecialistDepartment: Construction/CEI Employment Type: Full Time Location: Orlando, FL Description We are seeking a detail-oriented and highly organized CEI Contract Support Specialist (CSS) to join our Construction Services team. This position plays a critical role in supporting project administration and documentation for FDOT and...

  • Healthcare Support Specialist

    2 weeks ago

    Orlando, FL, United States ChenMed Full time

    Join Our Transformative Healthcare Team! At our organization, we are making a difference in lives every day—both for our patients and our dedicated team members. Are you a creative thinker with an entrepreneurial spirit? Do you possess an exceptional work ethic and a strong drive to succeed? Can you spread joy and kindness to others? We stand out from...

  • Home Health Clinical Support Specialist

    2 weeks ago

    Orlando, FL, United States Acute Home Healthcare Full time

    Acute Home Healthcare is looking for a passionate individual who is looking to join the team of a growing 5 stary agency. We are looking for a Clinical Support Specialist to assist us in continuing to be the most trusted home healthcare agency in Central Florida. BENEFITS Generous Amount of PTO Paid Holidays Health Dental Vision Life...

  • CEI Contract Support Specialist

    1 week ago

    Orlando, FL, United States Johnson, Mirmiran, and Thompson Inc. Full time

    Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #50 on Engineering News-Record’s...