Senior Technical Support Analyst

1 week ago

Wichita, KS, United States Koch Industries Full time
Your Job

Flint Hills Resources (FHR) is seeking a Senior Technical Support Analyst - Supervisor to join our IT/OT team in Wichita, KS. In this player/coach role you will lead, supervise, and directly contribute to delivery of reliable IT projects and services. You will have the opportunity to work on endpoints (workstations and mobile devices), conference rooms, data centers, and end-user/deskside support.
The ideal candidate will bring their breadth of knowledge and experience to support both onsite and remote endpoint infrastructure running in 24x7x365 environments. Your strong conceptual, analytical problem-solving ability and your ability to collaborate with a team will be essential to your success in this role.

This role is not eligible for VISA sponsorship

What You Will Do

  • Lead and supervise a team of Senior Desktop Support Analysts, including remote team members.
  • Develop, mentor, and motivate your team to self-actualize, maximize their contributions, and enhance their application of Principle Based Management.
  • Manage and prioritize the team's active workload and backlog (projects, tickets, tasks, etc.)
  • Create and own (accountable for) service delivery, work processes, and documentation required for running a reliable capability.
  • Contribute to vision, growth, and strategic decision-making.
  • Partner with key stakeholders to evaluate service delivery, foster opportunities to increase value, and ensure team results align with business vision and desired outcomes.
  • Lead and participate in projects involving multiple capabilities, customers and vendors
  • Troubleshoot and resolve hardware and software technical problems; remote and in-person support to customers
  • Build and maintain strong relationships with customers, peers, and suppliers.
  • Create and maintain documentation of supported infrastructure, processes, configurations, etc.
  • Work alongside multiple infrastructure teams (e.g., network, server, cyber, etc.), providing career path and development opportunities.
  • Participate in an on-call rotation and respond to calls 24/7 for critical situations.
Who You Are (Basic Qualifications)
  • Experience mentoring and developing talent as a Peer Lead or through direct supervision of employees
  • Experience developing and driving process improvements
  • Proven ability to effectively prioritize and manage workload
  • Experience troubleshooting hardware and software related issues
  • Experience providing direct (remote or in-person) technical support to customers
What Will Put You Ahead
  • Experience providing IT support in an enterprise environment
  • Experience using ServiceNow for tracking incidents and requests
  • Experience in process control and/or industrial environments
  • Project management experience


At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).

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