Maintenance Technician-Dispatcher

5 days ago

Syracuse, NY, United States Carrols Restaurant Group, Inc. Full time
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Carrols Corporation headquartered in Syracuse, NY, is a subsidiary of Restaurant Brands International, Inc. (RBI). Carrols operates over 1,000 Burger King restaurants.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Role Overview

The Maintenance Technician role is a detailed customer service, clerical position, handling maintenance and related requests. Responsibility focuses on receiving, logging and relaying maintenance requests and associated work orders to appropriate Carrols's service techs or 3rd party contractors.

Summary of Key Job Responsibilities:
  • Receive and handle maintenance requests of restaurants by Carrols Operations.
  • Create service tickets in the R&M database, dispatch service techs/3rd party contractors, update database and follow-up frequently until completion of repair.
  • Facilitate communication between site R&M issues and service techs/contractors.
  • Conduct daily meeting with Maintenance Supervisor to review daily exceptions report for resolution.
  • Confer with Maintenance Supervisor and/or customers to resolve problems, requests for services or equipment.
  • Log all service call requests, maintenance calls and work order requests.
  • Maintain files on all specific, standing work orders and related information and documents
  • Assist in compiling weekly reports of service tech and contractor dispatch status- open and closed dispatches.
  • Log and monitor service tech dispatches including logging travel, mileage, and labor.
  • Capture bulk inventory by each service tech used on site specific repairs for consigned inventory to site specific allocation.
  • Preparing service tech daily work schedules as requested by District Managers.
  • Interact and follow-up with vendors for supplies and materials needed to complete the repairs. Communicate to other stakeholders as required.
  • Work with Maintenance Supervisor to solicit and submit region specific 3rd party contractors.
  • Quarterly Preventative Maintenance site specific dispatching and completion by service techs.
Requirements & Qualifications:
  • Dispatcher/customer service experience required.
  • 2+ years restaurant/retail/customer service experience desired.
  • Strong experience working with MS Office- Excel.
  • Works well under pressure and without direct supervision.
  • Strong analytical and problem-solving skills.


Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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