Voice/Data Communication Engineer

Role : Voice/Data Comm Engineer
Client : DC Government
Location : Washington DC (Hybrid)
Job description :

Duties

-As part of the OCFO ITAM team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO mobile assets.

-Serve as the first point of contact for customers seeking mobile asset related technical assistance over the phone or email

-Monitoring and maintaining of OCFO mobile assets and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO)using Service Now Portal ticketing system.

-Managing Helpdesk Tickets of mobile asset related issues using Zendesk.

-Perform technology refreshes, mobile devices iOS update in accordance with OCTO Intune policy

-Ability to document work activities into meaningful incidents or tasks in the Zendesk system.

-Performs all duties in accordance with OCFO policies and procedures

-Maintain inventories of all OCFO mobile assets using the FCMS inventory and Verizon Portal to secure assets

-Participate in the development of the documentation of mobile asset infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.

-Participate in meetings as required and directed to insure clear communication within IT Operations.

-Install and move assets as required according to OCFO IT Operation processes.

-Demonstrated experience delivering Intune Device Enrollment development and support

-Understanding of Enterprise Mobility Security and Windows Server design, configuration and administration

-System (hardware) and application(software) installation and configuration

-System security and monitoring using installed tools as well as external tools

-Ability to work in a collaborative environment

-Innovative thinking and problem solving

-Ability to work different shifts

-Self-driven and motivated

-Excellent hand and eye ability working with micro parts and services

-Good organizational and follow through skills

Responsibilities
-Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.

-Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.

-Develops, operates, and maintains voice, wireless, video, and data communications systems.

-Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.Qualifications

-1-5 years of experience developing, operating and Required maintaining voice, wireless video, and data comm systems

-1-5 years of experience providing direction for communications activities related to large comm. networks

-Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data voice ports

-Proven experience with telecom system PBXACDUIP

-Proven experience in asset management in the areas of hardware and software

-Good technical understanding of network, telecommunications, and mobile devices

-Proven experience with Call Center Environment

Flexible work from home options available.

Compensation: $40.00 - $45.00 per hour

About Us

AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.