Front Office Supervisor- Warwick Melrose Dallas

1 week ago

Dallas, TX, United States Warwick Hotel Full time
About the Role:

The Front Office Supervisor at Warwick Melrose Hotel in Dallas plays a pivotal role in ensuring an exceptional guest experience by overseeing the daily operations of the front desk team. This position is responsible for managing guest check-in and check-out processes efficiently while maintaining high standards of customer service and professionalism. The supervisor will coordinate with various hotel departments to address guest needs promptly and resolve any issues that arise, ensuring guest satisfaction and loyalty. Additionally, the role involves training, mentoring, and motivating front office staff to uphold the hotel's service standards and operational procedures. Ultimately, the Front Office Supervisor contributes to the smooth functioning of the front office, enhancing the overall reputation and success of the Warwick Melrose Hotel.

Minimum Qualifications:
  • High school diploma or equivalent; a degree in Hospitality Management or related field is preferred.
  • Minimum of 2 years experience in a front office or guest service role within the hospitality industry.
  • Proven supervisory or team leadership experience in a hotel or similar environment.
  • Strong knowledge of front office operations, reservation systems, and guest service protocols.
  • Excellent communication and interpersonal skills.
Preferred Qualifications:
  • Bachelor's degree in Hospitality Management, Tourism, or related discipline.
  • Experience with property management systems such as Opera or similar software.
  • Multilingual abilities to assist a diverse guest population.
  • Certification in hospitality or customer service training programs.
  • Previous experience working in a luxury or upscale hotel environment.
Responsibilities:
  • Supervise and support front desk staff to deliver outstanding guest service and maintain operational efficiency.
  • Manage guest check-in and check-out processes, ensuring accuracy and timeliness.
  • Handle guest inquiries, requests, and complaints professionally and promptly to ensure guest satisfaction.
  • Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
  • Train, mentor, and evaluate front office team members to promote continuous improvement and adherence to hotel policies.
  • Maintain accurate records of room availability, reservations, and billing information.
  • Assist in scheduling staff shifts and managing daily workflow to meet hotel occupancy demands.
  • Ensure compliance with health, safety, and security standards within the front office area.

Skills:

The Front Office Supervisor utilizes strong leadership and organizational skills daily to manage and motivate the front desk team effectively, ensuring smooth operations during all shifts. Excellent communication skills are essential for interacting with guests, resolving conflicts, and coordinating with other hotel departments to meet guest needs promptly. Proficiency with property management systems and reservation software enables accurate handling of bookings, billing, and room assignments. Problem-solving skills are critical for addressing unexpected situations and guest concerns with professionalism and efficiency. Additionally, the ability to train and develop staff fosters a positive work environment and continuous improvement in service quality.

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