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Digital Adoption Specialist
2 weeks ago
The Digital Adoption Specialist (DAS) drives the successful integration and utilization of digital tools across the organization. They create and implement strategies to help employees effectively learn, utilize, and maximize the benefits of our software and systems. They work closely with teams across the organization to identify opportunities for improvement, reduce technology redundancy, and offer insights into new digital tools that align with organizational needs.
Who You Are
Knowledgeable. Demonstrated understanding of digital technologies and their business applications.
Versatile. Adaptable team player with experience in delivering content and training under pressure.
Proficient. Familiar with agile methodologies, project management principles, and risk mitigation.
Communicative. Excellent communication and interpersonal skills, with the ability to simplify complex information.
Proactive. Self-starter who is passionate about technology, continuous improvement, and training coordination.
Mission, Vision & Values Alignment. Demonstrates an understanding of and a commitment to SPLC's mission, vision and values.
What You'll Do
Collaborate with subject matter experts and stakeholders (e.g., IT, business units) to create and deliver comprehensive training (in-person and virtual) on digital tools, ensuring alignment with business goals.
Develop and maintain digital adoption content and a Digital Adoption Platform (DAP) to drive engagement and adoption of digital tools among users and other stakeholders.
Track key metrics related to user engagement, feature usage, and training effectiveness to measure impact.
Promote and foster an Agile mindset across the organization, leading and facilitating Agile ceremonies (e.g., daily stand- ups, sprint planning, retrospectives, help coordinate IT meetings and events) and coaching teams on Agile principles and the SAFe framework.
Utilize project management tools to track progress, resolve impediments, and mitigate risks for successful implementation and adoption of digital tools.
Stay current on digital trends, best practices, and emerging technologies, proactively recommending solutions and pursuing continuous learning and certifications.
Communicate effectively both verbally and in writing, identifying and addressing risks to digital adoption success.
Perform other duties as required or assigned which are within the scope of the duties in this job classification.
Minimum Qualifications
We are committed to equitable hiring practices; therefore, you must meet the minimum qualifications to be considered for the role.
- Minimum 5 years of experience leading digital transformation and tech rollouts, to include software training, knowledge management, content curation, performance metrics development, and working with digital adoption or employee engagement platforms;
- One or more of the following certifications preferred: SP, POPM, SSM, PSMI, CSM, PMI-ACP; and
- High School Diploma or GED.
This is an exempt role and the minimum starting salary is $84,905 annually. Salary will be commensurate with experience.
Click here to view the benefits available to SPLC staff.
Where and How You'll Work
This role has the following work designation options:
- Telework: Will work at an SPLC office at least three days per week and may work two days per week from an alternative work location.
- This position will report to the Agile Delivery Manager.
This job is performed under general office conditions and is not subject to any strenuous physical demands or dangerous conditions.
This position is represented by the Washington-Baltimore News Guild.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
An Equal-Opportunity Employer with a Commitment to Diversity
Southern Poverty Law Center (SPLC) is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally without regard to age, caregiver status, color, disability, ethnicity, gender, gender expression, gender identity, marital status, national origin, on the basis of genetic information, political affiliation, pregnancy, or veteran status.
