Senior Digital Operations Manager
3 days ago
- B2C-focused company operating in a regulated industry
- Growth-stage startup with recent leadership additions to build out the team and expand market presence
- High-volume marketing operations, managing millions of customer communications monthly through sophisticated email and SMS systems
- Multi-functional team structure combining creative expertise (design), technical platform management (CRM/email operations), and strategic leadership
- Emphasis on building a collaborative, problem-solving culture where team members wear multiple hats
WHAT THEY OFFER YOU
- An opportunity to lead and elevate digital campaign operations at a company transforming how consumers engage with financial services.
- A hybrid role based in Charlotte, NC, with strong visibility across marketing, product, and leadership teams.
- A fast-paced, collaborative culture that values ownership, curiosity, and technical depth.
- The chance to directly shape the company`s CRM and automation strategy while mentoring a growing team.
WHERE IT IS LOCATED
- Hybrid flexibility in Charlotte NC
WHAT YOU WILL DO
- Manage large-scale email and SMS campaigns
- Design and implement audience segmentation strategies to optimize customer communications
- Collaborate with creative teams to develop and execute integrated marketing campaigns
- Actively troubleshoot and optimize marketing technology platforms to improve performance and scalability
- Identify root causes of marketing challenges and develop strategic solutions
- Build and strengthen team culture while supporting professional development of direct reports
HOW YOU ARE QUALIFIED
- 7+ years of CRM/email marketing experience with hands-on execution and strategy development within B2C industries (regulated industry experience highly preferred)
- Proven technical proficiency with marketing automation and CRM platforms such as Braze, Customer.io, Iterable, SFMC, or similar
- Demonstrated expertise in email marketing campaign development, including audience segmentation and execution at scale
- Strong leadership skills with ability to balance strategic oversight with hands-on execution
- Strong analytical and problem-solving mindset, with the ability to diagnose issues, automate workflows, and optimize performance using data insights.
- Background in B2C marketing environments
-
Charlotte, NC, United States Vanguard Full timeSenior Manager, Sales Digital Product Journeys, FAS Shape the Future: At Vanguard, we're building on a strong foundation of technology, talent, and a trusted brand to shape the future of digital selling. Our Financial Advisor Services Sales Product team is ready to accelerate, having made steady progress in aligning sales tools with the sales process. Now,...
-
Charlotte, NC, United States Vanguard Full timeSenior Manager, Sales Digital Product Journeys, FAS Shape the Future: At Vanguard, we're building on a strong foundation of technology, talent, and a trusted brand to shape the future of digital selling. Our Financial Advisor Services Sales Product team is ready to accelerate, having made steady progress in aligning sales tools with the sales process. Now,...
-
Charlotte, NC, United States Vanguard Group Full timeSenior Manager, Sales Digital Product Journeys, FAS Shape the Future: At Vanguard, we're building on a strong foundation of technology, talent, and a trusted brand to shape the future of digital selling. Our Financial Advisor Services Sales Product team is ready to accelerate, having made steady progress in aligning sales tools with the sales process. Now,...
-
Charlotte, NC, United States Vanguard Full timeSenior Manager, Sales Digital Product Journeys, FAS Shape the Future: At Vanguard, we're building on a strong foundation of technology, talent, and a trusted brand to shape the future of digital selling. Our Financial Advisor Services Sales Product team is ready to accelerate, having made steady progress in aligning sales tools with the sales process. Now,...
-
Charlotte, NC, United States Vanguard Full timeSenior Manager, Sales Digital Product Journeys, FAS Shape the Future: At Vanguard, we're building on a strong foundation of technology, talent, and a trusted brand to shape the future of digital selling. Our Financial Advisor Services Sales Product team is ready to accelerate, having made steady progress in aligning sales tools with the sales process. Now,...
-
Charlotte, NC, United States Vanguard Full timeSenior Manager, Sales Digital Product Journeys, FAS Shape the Future: At Vanguard, we're building on a strong foundation of technology, talent, and a trusted brand to shape the future of digital selling. Our Financial Advisor Services Sales Product team is ready to accelerate, having made steady progress in aligning sales tools with the sales process. Now,...
-
Senior Manager, Sales Digital Product Journeys
2 weeks ago
Charlotte, NC, United States Vanguard Group Full timeSenior Manager, Sales Digital Product Journeys, FAS Shape the Future: At Vanguard, we're building on a strong foundation of technology, talent, and a trusted brand to shape the future of digital selling. Our Financial Advisor Services Sales Product team is ready to accelerate, having made steady progress in aligning sales tools with the sales process. Now,...
-
Senior Manager, Sales Digital Product Journeys
2 weeks ago
Charlotte, NC, United States Vanguard Full timeSenior Manager, Sales Digital Product Journeys, FAS Shape the Future: At Vanguard, we're building on a strong foundation of technology, talent, and a trusted brand to shape the future of digital selling. Our Financial Advisor Services Sales Product team is ready to accelerate, having made steady progress in aligning sales tools with the sales process. Now,...
-
Senior Manager, Sales Digital Product Journeys
2 weeks ago
Charlotte, NC, United States Vanguard Group Full timeSenior Manager, Sales Digital Product Journeys, FAS Shape the Future: At Vanguard, we're building on a strong foundation of technology, talent, and a trusted brand to shape the future of digital selling. Our Financial Advisor Services Sales Product team is ready to accelerate, having made steady progress in aligning sales tools with the sales process. Now,...
-
Director, Digital Portfolio Management
2 weeks ago
Charlotte, NC, United States Lowe's Full timeYour Impact The Director, Digital Portfolio Management works closely with senior leadership across functions to create a customer driven Omni-Channel strategy to deliver a best-in-class online experience on Lowes.com while establishing and maintaining meaningful and efficient cross functional partnerships with 14+ teams throughout the organization....
