Uptown Charlotte
2 weeks ago
Every great team is led by a great leader. As a Shift Leader, you'll support daily restaurant operations and bring our mission to life, building healthier communities by connecting people to real food. Shift Leaders help drive Sweetgreen's values on every shift, creating an inclusive, upbeat environment where everyone feels welcome.
What You'll Do:
These responsibilities highlight some of the key functions a Shift Leader performs. Additional supervisory tasks may be assigned as necessary.
Essential Functions
- Team Support: Step into any station at any point in the shift as needed, especially during peak hours, callouts, or understaffed shifts.
- Customer Service: First-level handling of customer concerns. Personally helping customers with allergies and building orders to ensure there is no allergy cross-contamination.
- Multitasking & Coordination: Oversee multiple tasks and systems simultaneously, including line operations, tech tools, and guest interactions.
- Communication: Use clear verbal communication to delegate tasks, problem-solve in real time, and align team and customer needs.
- Attention to Detail: Monitor food quality, order accuracy, safety protocols, and digital reporting.
- Food Safety: Enforce food safety procedures, prevent cross-contamination, and maintain allergen awareness.
- Safety & Policy Adherence: Ensure team compliance with restaurant policies and maintain a safe environment for guests and staff.
- Emotional Regulation: Stay calm and professional in high-pressure or high-volume situations.
- Execute Kitchen Lead Duties: Perform all essential functions as written in the Kitchen Lead role, including all Team Member functions.
- Proven leadership experience with strong problem-solving skills and the ability to make confident decisions under pressure
- Excellent communicator who fosters positive team culture, mentors employees, and delivers exceptional guest experiences
- Highly organized, reliable multitasker with experience in scheduling, coaching, and performance oversight
- Food Handler or ServSafe certification preferred
- Meet all minimum requirements of the Kitchen Lead role, including those of Team Members.
- 1+ year of experience in a Shift Leader or Supervisor role
- Experience in fast-paced environments - restaurant, retail, or hospitality
- Ability to coordinate multiple tasks while maintaining operational standards
- Ability to speak, read, write, and understand the primary language(s) of the work location
- Must be able to work at least 30 hours per week
- Must be 18 years of age or older
- Must be authorized to work in the United States
- Tips* (subject to location and role)
- Competitive wages (with raises for learning new skills)
- Medical, dental, and vision plan options for part-time and full-time team members*
- Paid vacation + wellness time
- Paid parental leave*
- 401k*
- Free healthy and delicious shift meals
- Access to our SG Swag Marketplace - earn and buy custom Sweetgreen gear
- And much more...
*Depending on eligibility
Who We Are:
Sweetgreen is a plant-forward food company with a vision for a healthier tomorrow-and we're just getting started. As we grow, we're committed to developing our people from restaurants to our support center so everyone can be part of the movement. When you join Sweetgreen, you don't just grow your own future-you grow the planet's.
Sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
California residents: Review our applicant privacy notice HERE.
Sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click HERE.
To request an accommodation as permitted by law, click here.
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