Practice Administrator

ChristianaCare's Medical Group is seeking a Full-Time Practice Administrator to oversee our Primary Care practices across Delaware, with a focus on supporting social determinants of health.

This team-oriented, strategic people leader will have operational oversight of multiple practices, providing professional supervision and management of assigned clinics and programs. The goal is to ensure a high level of operational effectiveness, service, and performance that meets, and exceeds, the expectations of our patients, providers, caregivers, and leaders.

The Practice Administrator will be directly responsible for achieving all established budget and KPI targets. They will develop and maintain effective, professional relationships with assigned providers and serve as their first line of leadership to address concerns and resolve issues. Additionally, they will ensure the smooth operation of clinic workflows, processes, and day-to-day functions.

Preferred Qualifications:

• Extensive experience in progressive ambulatory practice leadership.

• Proven success in multi-location operational oversight.

• Previous or current experience in population health, community health, or working with underserved populations is strongly preferred.

• Strong financial acumen.

This is a hybrid role which is primarily in-person with some remote work opportunities. Remote work is ad hoc per department's needs.

Key Responsibilities

• Provides professional and effective practice management of all assigned practices.              

• In partnership with their Corporate Director, responsible for developing the annual budget for all assigned practices.

• Responsible for developing and implementing plans that yield high levels of provider, caregiver, and patient satisfaction.  Responsible for regularly communicating plans as well as the actions being taken when targets and goals are not being met.           

• In association with the Corporate Director, ensures clear performance targets are in place and communicated to all non-provider caregivers and providers with respect to volume, quality, and service. Implements plans for improvement when not meeting expected targets. Involves and communicates with Clinical Leaders around these activities to ensure strong alignment between clinical and operational leadership.                     

• Responsible for tracking and communicating wRVU and volume productivity for all assigned providers.  Ensures productivity reports are distributed and meets regularly with providers to share progress, celebrate success, address concerns, and develop plans for improvement, when necessary.  Involves and communicates with Clinical Leader around these activities to ensure strong alignment between clinical and operational leadership.

• Performs other duties as required.

Position Qualifications 

• Bachelor's degree required and preferred in fields such as nursing, medical technology, business, clinical healthcare, or healthcare management.

• Minimum of 3 years of healthcare experience on a leadership level required.

• Minimum 6 years of direct practice medical practice leadership experience in lieu of degree may be considered.

Why ChristianaCare

• President/CEO Dr. Janice Nevin named among 50 Most Influential Clinical Executives in 2022 by Modern Healthcare

• ChristianaCare is the largest healthcare system in Delaware centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.

• Achieved Healthgrades America's 50 Best Hospitals Award (2023) and rated by Forbes as the 2nd best health system for diversity and inclusion (2022)

• The region is rich with diverse cultures and offers some of the nation's best public and private schools, colleges, and universities.

 About ChristianaCare

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America's 50 Best Hospitals and continually ranked among the nation's best by U.S. News & World Report, Newsweek, and other national quality ratings.

Whether a position can be supported for remote work will be assessed based on whether ChristianaCare is able to meet the business requirements of the proposed remote location

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Annual Compensation Range $92,726.40 - $148,387.20This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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