Annuity & Insurance Operations Service Associate
2 weeks ago
Are you ready to build your career by joining a global financial institution, If so, our client is hiring an Annuity & Insurance Operations Service Associate.
Position Type:
Contract
On-site (After onsite training, flexiblity 2 days remote and 3 days on-site)
Required:
- Minimum 2 years' experience with at least 6-12 months experience in a call center or with phone interactions.
- Excellent listening and written and verbal communication skills.
- Desire to learn the insurance operations business and invest time and experience to develop expertise.
- Ability to:
- Learn quickly and apply knowledge to new situations.
- Establish and maintain positive client relationships.
- Diagnose and solve problems creatively.
- Recognize and diffuse potential issues and/or difficult interactions.
- Should be Multi-tasking.
- Establish and maintain effective relationships in order to deliver world class service to our clients.
- Handle inquiries by phone and cases from financial advisors and branch employees related to Insurance Licensing, Order Desk, and Policy Services.
- Utilize online resources and tools to provide information and resolve issues while following established guidelines for service quality and one-call resolution.
- Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research.
- Meet team and department service goals established by management.
We want to hear from you If you think you'd be a good match, submit your resume and reach out to Sparsh at (862) 895-5696 to learn more.
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