Inside Sales

2 weeks ago

Traverse City, MI, United States The Timken Company Full time

Your career begins at Cone Drive Operations, a Timken company Cone Drive is located in beautiful Traverse City, Michigan and boasts nearly 100 years of success in the gearing industry. If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Cone Drive. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

The Inside Sales & Security Compliance Manager oversees the Customer Service/Inside Sales Team, Export Compliance & Duty Drawback, and Security Compliance related to Defense Contractor regulation. Responsibilities include:

Inside Sales/Customer Service:

  • Manages a team of 7 customer service representatives, including training, development, tracking of key metrics; facilitates continuous improvement activity within direct function & related functions of the business
  • Order & Quote Management - Manages daily priorities for quote & order processing, ensures throughput, reviews & approves limits of authority, cancellations, credits, etc.
  • Contract Review & Negotiation - Manages comprehensive contract reviews, PO's, exceptions, terms & conditions, special clauses, and customer specifications
  • Project Management - Acts as project manager for key customer/large accounts
  • Customer & Territory Sales Relations - Acts as primary liaison with customers on conflict resolution, open orders, adjustments, lead time adjustments, etc.
Security Compliance:
  • Represents Cone Drive in the development, implementation, and maintenance of security procedures covering the safeguarding of controlled technical data (CTD), including controlled unclassified information, as required at their local facility and any designated locations. Assures that the facilities comply with the regulations governing controlled unclassified information and with Defense Counterintelligence and Security Agency (DCSA) regulations governing classified information.
  • Administers day-to-day security programs in coordination with the Drives Systems & Services Facility Security Officer: program reviews, document control system(s) including receipt/dissemination/destruction of physical documents, maintaining physical mail logs (as applicable), audits & self-inspections, investigative reviews & reports, manage incoming and outgoing visit requests, and access to restricted areas of the facilities, and to assure that assets containing CTD are secured
Export Compliance & Regulatory Compliance:
  • Ensures Company compliance with export regulations (ITAR, EAR99, etc.), export shipping documentation, duty drawback, conflict minerals, end use approvals, etc.
Requirements:
  • Bachelors Degree in Business Administration, Engineering, or a related field; or equivalent combination of education & experience
  • 10 to 12 years related experience in inside sales & customer service; manufacturing experience preferred
  • Strong understanding of business processes & commercial activity
  • Knowledge of federal regulations pertaining to export compliance and security
  • Excellent communication & organizational skills
  • Strong customer interface skills & problem solving
  • Ability to lead a team to excellent results with a focus on continuous improvement
This position may require access to United States export controlled technical data ("CTD") and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2024.

We have been recognized as one of America's Most Responsible Companies 5x by Newsweek and one of the World's Most Ethical Companies® 14x by Ethisphere.

Why Choose Timken?
  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits


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