Manager - Warehouse Management Systems

2 days ago

Springfield, OH, United States Gabes Full time
Description

Overview
The Manager - Warehouse Management Systems (WMS) is responsible for providing on-site 1st level support for the WMS and maintaining proficiency in all areas of the WMS technology to maintain day-to-day operations. This position will provide general maintenance and system updates on WMS software, analyze problems, monitor network availability, and facilitate system training to all users as the WMS subject matter expert.

Duties

• Work in collaboration with the IT and Operations Departments to resolve issues, introduce new system functionality, generate reports, and run day to day maintenance on the WMS and support software.

• Serve as the primary point of contact for WMS including issue resolution, configuration, and data analytics to support the site.

• Provide Level 1 support to analyze, troubleshoot, and resolve WMS issues where possible, escalating to IT Department and leadership when necessary.

• Execute daily health checks for system performance at the local facility and resolve issues. Document WMS issues, including steps to recreate the issue, when escalation is required.

• Collaborate with IT and Operations Departments to develop testing scenarios, conduct system tests, identify discrepancies, troubleshoot solutions, and provide resolutions.

• Proactively monitor and react to any potential performance issues within the systems.

• Assist with documenting and communicating system change requests made by the building leadership.

• Develop and lead training of building leaders and associates on system use and functionality of the WMS.

• Document and apply Standard Operating Procedures and best practices; keep training manuals and related documentation updated and available for local use.

• Assist the Sr. Director of the Distribution Center with special projects. Completes daily reports for the Sr. Director and other building leadership.

• Track and reports key functional metrics to reduce expenses and improve efficiency.

Requirements

• A high school diploma or GED equivalency is required; a bachelor's degree in a related field is preferred.

• Three (3) years of progressively responsible experience of administrative, professional, investigative, or other responsible work within a distribution center or merchandising operations function with an automated systems environment.

• One (1) year of pervious leadership experience is preferred.

• An equivalent combination of education and related experience may be considered.

• Knowledge of Distribution Center operating procedures and familiarity with inventory control methods within a computerized environment.

• Ability to understand computer applications that drive Distribution Center functions.

• Knowledge of computer systems and ability access screens, print documents, analyze data in relationship to merchandise handling and inventory tasks.

• Ability to use reports that reflect all portions of the system to determine the cause of delays, difficulties, or errors, and use the information and data to drive situations.

• Broad knowledge of Distribution Center operations (i.e. receiving, storage, put-away, picking, shipping, and inventory management).

• Ability to lift 50 pounds by bending and stooping; climb, stand, and move around on stairs, ladders, and platforms; twist, turn and bend.

• Ability to sit/stand on material handling equipment for extended periods.

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