Support Analyst

4 days ago

Jersey City, NJ, United States Tata Consultancy Services Full time

Support Analyst

Experience Required 5+ Years of Experience Application Support 5+ Years of Experience in Release Management 5+ Years of Experience in Commercial Property Applications

Roles & Responsibilities
• Monitor and manage incident and request queues in ticket management systems.
• Assign, triage, and escalate tickets based on severity and SLA compliance.
• Coordinate with development and release teams for change management activities.
• Perform release management tasks in line with organizational standards.
• Validate and support application changes and access requests.
• Communicate with end-users regarding ticket progress and resolution.
• Troubleshoot application issues and provide technical support using .NET and SQL skills.

Salary Range- $80,000-$85,000 a year

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