Senior Product Designer

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

We're looking for a Senior Product Designer to join our Client Onboarding team to help reimagine and bring to life a best-in-class experience for patients looking for high-acuity behavioral health care. You will design a modularized admissions experience that adapts to who our patients are, reducing the distance between patients and care.
Responsibilities

• Collaborate with Engineering, Product Management, Clinical, and Operations partners to identify and define product opportunities.
• Design experiments
• Set the quality bar for design and influence through your mastery of craft and problem solving skills.
• Approach problems critically, refine problem statements, and show breadth in exploring how we might solve them
• Present and effectively communicate the problem space and clearly articulate the why behind design decisions leveraging data and insights
• Drive the process, end-to-end: discovery, problem definition, solution definition, and experimentation through to launch.
• Drive user research to uncover customer problems, needs, and product opportunities.
• Drive co-creation workshops with your product team, designers, and stakeholders.
• Prototype, validate, and deliver elegant, on-brand solutions to complex problems.
• Support and provide radically candid feedback to team members.
• Contribute to our internal design processes, practices, team culture, and design system.

Requirements

• You have a minimum of 5 years of experience in Product Design for tech/software products, preferably in Mental Health or Healthcare as a Growth Designer.
• You have experience solving complex, multi-persona interaction design problems and have delivered cohesive experiences across web and mobile.
• You are a systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
• You have a deep understanding of how qualitative and quantitative research informs product and design decisions.
• You have the ability to communicate complex ideas and strategic plans clearly and persuasively to different audiences to build alignment and move objectives forward.
• You have a bias for taking initiative and ownership of work, filling in the blanks when encountered by ambiguity
• You're skilled with user research (with a deep understanding of how qualitative and quantitative research informs product and design decisions), front end coding, project management, product discovery, and UX writing a plus
• You possess a track record of making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information
• You're an expert with the tools of the trade, and have experience contributing to token-based design systems.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $150,000 and $210,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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