Analyst, User Services OH/PA

2 days ago

Columbus, OH, United States Mpower Health Full time
Overview

About MPOWERHealth:

For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what's complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.

Benefits:
  • Multiple medical plan options
  • Health Savings Account with company contributions
  • Dental & vision coverage for you and your dependents
  • 401k with Company match
  • Vacation, sick time & Company paid holidays
  • Company wellbeing program with health insurance incentives
The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems.

Responsibilities
  • Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems
  • Create and manage user accounts and access
  • Perform Office 365 and network administration
  • Assist in IT Asset Management to ensure accurate inventory records
  • Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
  • Create knowledge base articles, checklists, procedures, and end-user training
  • Office 365 Administration
  • Microsoft Office Experience
  • Active Directory Experience
  • Exchange Server/ Exchange Online Experience
  • Networking - Router, Switch, Firewall, AP Etc. Experience Preferred
  • Mobile Device Management Experience
  • AV Equipment/Video Conferencing Solutions Experience
  • Experience with Windows OS, MAC OS, iOS, Android
  • Bachelor's degree or equivalent combination of education and experience
  • Minimum 1-year experience in a similar role
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
Qualifications

Qualifications & Skills:
  • Strong knowledge of IT support practices, hardware, and software troubleshooting.
  • Excellent organizational and communication skills.
  • Ability to build relationships with business leaders and translate needs into IT solutions.
  • Strong problem-solving and decision-making abilities.

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