Patient Care Coordinator I

2 weeks ago

Portland, OR, United States Integrated Pain Management Medical Group, Inc. Full time

The Patient Care Coordinator manages communication between patients, family members, attorneys, and care providers in all aspects of patient care. The Patient Care Coordinator I answers incoming calls, emails, and chats to ensure each patient receives the best service possible. This position is a dedicated partner to clinical staff and is responsible for ensuring quality patient care.

What you will do:

  • Handle calls from patients, attorneys, nurse case managers, adjusters, and other stakeholders.
  • Provide accurate information and assistance, ensuring a high level of customer satisfaction.
  • Assess caller concerns, determine the best course of action, and resolve or escalate issues promptly.
  • Utilize problem-solving skills to address and mitigate escalated Tier 1 calls effectively.
  • Schedule patient appointments, ensuring optimal use of clinic resources.
  • Answer pre-visit questions and provide necessary information to patients.
  • Partner with clinical staff to ensure best practices in handling medication and authorization calls.
  • Facilitate communication between clinical and administrative teams.
  • Ensure compliance with professional standards and regulatory requirements for insurance.
  • Verify PPO/Medicare insurance patients and create charts as needed.
  • Route calls to appropriate departments when necessary.
  • Enter data and information accurately into the desired database location. Complete tasks assigned by Tier 3 within the specified deadlines.
  • Use Zendesk to track and manage tasks provided by Tier 3.
  • Answer incoming chats from patients and stakeholders, providing timely and accurate responses. Become familiar with California work rules and regulations.
  • Maintain basic knowledge of commercial HMO/PPO insurance and personal injury cases.
  • Act as a liaison between the UR Department, adjusters, attorneys, and the authorization department to secure treatment authorizations.
  • Navigate Electronic Medical Records (EMR) systems to follow up on requests and resolve issues.
  • Document calls and interactions accurately.
  • Adhere to HIPAA and confidentiality laws regarding the protection of health information.
  • Partner with Medical Assistants (MAs) and Scribes to promptly handle medication issues.
  • Assumes other responsibilities as appropriate to the position and organizational needs
Qualifications:
  • High school diploma or GED
  • Customer service: 1 year (Preferred)
  • Medical office: 2 years (Preferred)
  • Bilingual in Spanish preferred (Preferred)
Compensation Range:

$21.00 to $22.00 Annually or Hourly

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

Why You'll Love Working Here:
  • Amazing work/life balance
  • Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
  • 401(K) Plan with Employer Matching
  • License & Tuition Reimbursements
  • Paid Time Off
  • Holiday Pay & Floating Holiday
  • Employee Perks and Discount Programs
  • Supportive environment to help you grow and succeed


Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC.

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.

Monday-Friday, 8am-5pm
40

  • Patient Care Coordinator

    2 weeks ago

    Portland, OR, United States US Oncology Network-wide Career Opportunities Full time

    OverviewIt may sound cliche, but it is true. A career taking care of cancer patients is a calling for most all of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal...

  • Patient Care Coordinator

    2 weeks ago

    Portland, OR, United States Smile Brands Full time

    Overview As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for...

  • Patient Intake Coordinator

    2 weeks ago

    Portland, OR, United States Fora Health Full time

    ORGANIZATION SUMMARY The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an...

  • Patient Intake Coordinator

    1 week ago

    Portland, OR, United States Fora Health Full time

    ORGANIZATION SUMMARY The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an...

  • Patient Intake Coordinator

    7 days ago

    Portland, OR, United States Fora Health Full time

    ORGANIZATION SUMMARY The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an...

  • Patient Intake Coordinator

    2 weeks ago

    Portland, OR, United States Fora Health Full time

    ORGANIZATION SUMMARY The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an...

  • Care Coordinator

    2 weeks ago

    Portland, OR, United States Oregon Health & Science University Full time

    Department Overview This is a critical clinical support role within the Community Hematology & Oncology clinic, designed to assist physicians, nurse navigators, and Advanced Practice Providers. The Care Coordinator independently performs a variety of clinical, administrative, and technical functions to ensure patients receive seamless, well-coordinated care...

  • Patient Registration Coordinator

    2 weeks ago

    Portland, OR, United States Colonial Management Group Careers Full time

    Description Patient Registration Coordinator Job Description New Season Reports to: Program Director Job Code: TC43 Department: Clinic FLSA: Non-Exempt Direct Reports: 0 For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe,...

  • Patient Registration Coordinator

    2 weeks ago

    Portland, OR, United States Colonial Management Group Careers Full time

    Description Patient Registration Coordinator Job Description New Season Reports to: Program Director Job Code: TC43 Department: Clinic FLSA: Non-Exempt Direct Reports: 0 For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe,...

  • Patient Registration Coordinator

    1 week ago

    Portland, OR, United States Colonial Management Group Careers Full time

    Description Patient Registration Coordinator Job Description New Season Reports to: Program Director Job Code: TC43 Department: Clinic FLSA: Non-Exempt Direct Reports: 0 For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe,...