Gameday Event Staff
2 weeks ago
Location: Baltimore, MD
Type: Seasonal, Part-time
Overview:
The Gameday Event Staff employee is an outgoing, guest-friendly individual primarily responsible for ensuring that all guests of Oriole Park at Camden Yards have an enjoyable and safe experience. Your attention to detail and excellent people skills will allow us to bring excitement to all guests on gamedays. Gameday Event Staff assignments include: Usher, Gate Attendant, Kids Zone Attendant, Elevator Attendant, Escalator Attendant, Warehouse Lobby Attendant, Restricted Area Attendant and Guest Experience.
Essential Job Duties and Responsibilities:
Usher
- Maintain a safe, orderly, and welcoming environment for all guests throughout the ballpark.
- Assist with wayfinding and seat locations.
- Monitor assigned sections for safety and compliance with ballpark policies.
- Offer responsive customer service when questions or issues arise.
- Manage crowd flow.
- Address guest concerns.
- Support emergency or evacuation procedures when needed.
- Ensure a smooth, efficient, and secure entry experience for guests arriving at the ballpark.
- Scan tickets and verify entry credentials.
- Assist with bag and item screening in accordance with ballpark policies.
- Conduct security screenings in accordance with ballpark policies.
- Maintain a safe and fun experience for Birdland's youngest guests.
- Oversee interactive activities within the Kids Zone.
- Maintain a clean and organized space.
- Ensure all Kids Zone policies and safety procedures are followed.
- Monitor elevator capacity.
- Assist passengers with floor selection.
- Verify credentials for security purposes when applicable
- Monitor guest traffic on escalators.
- Perform access control functions.
- Identify and respond to unsafe behavior.
- Manage crowd flow during peak ingress and egress times.
- Communicate any mechanical concerns to supervisors and help enforce ballpark safety policies.
- Ensure a secure and welcoming environment for guests.
- Greet guests, scan tickets and verify credentials.
- Direct visitors to appropriate locations and enforce access-control policies.
- Provide friendly, knowledgeable customer service by answering questions, assisting with wayfinding, and addressing any guest needs that arise.
- Utilize assigned technology to verify credentials and for access into restricted areas.
- Remain vigilant and notify leadership immediately when incidents or issues occur.
- Exhibit a friendly, non-confrontational and customer service focused mindset.
- Effectively communicate with other team members, leadership, partners, and guests.
- Follow written and verbal instructions.
- Actively listen and understand feedback, direction and inquiries.
- Ability to work in all types of weather, including heat, cold and rain.
- Patience and comfortability working in large crowds in a loud environment.
- Ability to stand for long periods of time, including walking throughout the ballpark and climbing stairs.
- Ability to crouch and bend.
- Ability to react to various situations quickly.
- Ability to use technology applications for scheduling and job functions when necessary.
- Ability to maintain a neat and professional appearance while adhering to position ballpark uniform standards.
- All Event Staff positions require flexibility to work evenings, weekends, and holidays as reflected by the Orioles 2026 home game schedule.
- Team Members must be available for approximately 2/3 (9 games a month) of home games for the Orioles 2026 schedule.
- Must be available to arrive up to 30 minutes prior to gates opening and stay up to 30 minutes post-game.
- Required to complete paid training prior to being approved to work game/event shifts.
DISCLAIMER
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
EQUAL OPPORTUNITY STATEMENT
The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran's status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.
The hourly rate for this role is $15/hour.
Benefits include concession and merchandise discounts, gameday meal voucher, Orioles promotional giveaways, free parking, and limited complimentary baseball tickets to home games.
This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.
Posted: 1/8/26
Job Questions:
- This position is in-person. Are you located near Baltimore, MD?
- I am available to work at least 55 baseball games this season especially weekends, weekday day games, and games that fall on holidays.
- I can climb stairs (intermittently) for 4-6 hours.
- I can easily stand in a small area for 4-6 hours.
- I am able to work in the upper deck seating/concourse area of the ballpark.
- I understand that this job requires me to work in all types of weather including, heat, cold, rain, etc. for extended periods of time.
- I have a convenient, reliable way to get to work, and will arrive at work on time or early.
- I make a neat and clean appearance to other people.
- I enjoy working with people.
- Do you possess the ability to use technology applications for scheduling and job functions when necessary?
- Do you have any scheduling limitations? If so, please specify.
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