QSR District Manager
4 days ago
The District Manager (DM) is responsible for leading the performance of multiple QSR locations within a defined territory. The DM ensures each store meets operational, financial, and guest satisfaction goals. This includes developing store managers, enforcing operational standards, and driving growth across all assigned units.
Key Responsibilities: Leadership & Team Development- Recruit, train, mentor, and evaluate General Managers and store-level leadership.
- Create a positive, performance-driven culture in all stores.
- Identify leadership talent and help develop career paths for high-performing employees.
- Ensure stores follow all brand standards, policies, and procedures.
- Conduct regular site visits to coach store teams and assess compliance.
- Monitor and improve store cleanliness, food quality, and customer service.
- Achieve sales and profitability goals across all stores in the district.
- Analyze financial reports (P&L statements, labor cost, COGS) and implement corrective action plans.
- Set and track KPIs for store performance and employee productivity.
- Promote a customer-first mentality throughout the district.
- Resolve escalated customer complaints or service issues.
- Monitor and enhance guest satisfaction metrics (e.g., secret shopper scores, online reviews).
- Ensure all stores comply with local, state, and federal regulations (health, safety, labor).
- Enforce company policies regarding cash handling, food safety, and workplace conduct.
- 3–5+ years of multi-unit restaurant management experience (QSR or fast casual preferred)
- Proven track record of improving store performance and leading successful teams
- Strong knowledge of P&L management and operational KPIs
- Excellent communication, leadership, and organizational skills
- Ability to travel frequently within the assigned territory
- Results-driven and highly self-motivated
- Effective problem-solving and conflict resolution skills
- Strong attention to detail with a strategic mindset
- Ability to multitask and prioritize in a dynamic, fast-paced environment
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